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Jira Service Management
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We're just getting started with your servicedesk product, and it looks really promising. We are however, faced with one issue. In the project settings under Customer Notifications, we've customize...
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I've just installed JIRA Software and Jira Agile (v. 7.4.3) and installed JIRA Service Desk v. 3.64. Everything is installed on CentOS 7 and both have been installed from command line (SCP'ed the bin...
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We would like to detail our support times and would like to report the status "open" of all tickets. Is that possible?
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I've setup 3 projects to deal with service desk boards across my company. 2 questions: 1. How do I upload a list of customers and organisations via CSV? 2. How can these be shared across the...
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Hello Community When typing a new ticket title it is possible to configure JSD so that there will be displayed know how from confluence. But what is about displaying in addition actual tickets rega...
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Hello Community Is there a way to display the search part of the custumer portal for my customers instead of the common portal entry? Where I can configute that issue? Cheer...
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Hello Community Right know I am try to find out a way to display only the nessesary fields of a customer poral service request regarding the choice the customer did before. So I want to have a...
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I would like to correct english to czech translation for this line: "You are {0} user away from the maximum allowed by your license." on translations.atlassian.com. I search for separate words or wor...
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Hello, I know that with Jira Service Desk it is possible to define one e-mail for every service desk, and this is working pretty well. My question is to understand if it possible, also with an exte...
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....PermissionAddedEvent@27221049] from the invoker [SingleParameterMethodListenerInvoker{method=public void com.atlassian.jira.auditing.AuditingEventListener.onPermissionAddedEvent(com.atlassian.jira...
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I would like to set the organisation for a user on a transition. Using the organisation linked to an issue then I want to assign the same organisation to a customer. I am attempting to use thi...
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We are having a lot of servicedesk projects and we are having problems with the notifications to our customers. All notifications to customers are not send directly but kept until the evening and sen...
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Dear Expert, I am exploring the functionalities of creating incident in the JIRA service desk via mail channel. While we can add comments, add attachments etc but is there is a way to transition an ...
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Hello, As an Agent I want to make an internal comment made by a Developer visible to a Customer. The idea is to edit the Developer's comment as an Agent (the blue button "Share with customer" is vi...
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I linked my service desk project to confluence space a few days back. It was giving me the results even if I typed a couple of characters from the article name. However, when I try to find any articl...
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We are looking to create a Customer Support Portal through which customers and partners will have self service to donwload binaries (often requiring signing off documents) . It needs to be manag...
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Okay, so I have my Request Type field enable, it should be visible but it is not. I've got a few screenshots that show how the field is enable and then, in the last one it's a short gif of the field ...
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We set up an email address and ingestion via email is working. However, we have a few Google Groups that all users (emails) are a part of. So when we send out an email to those google gro...
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Hello, everyone. I wonder, is it possible to create a way for me to see all issues assigned to me and opened in one queue, across different projects? May be not a queue (they seem to be tied ...
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All email settings (Office 365) tested and working. Inbound emails processed and issues raised. No outbound emails. For example, reporter not getting "request received" email. What have i mis...
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I was wondering if a customer can raise email request for 2 different issues at the same time. I tried this scenario with 2 test issues and though the first test issue was successfully created in ser...
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When choosing Portfolio, I get an error: This was after we added Initiative as ticket type. Another user is not seeing this error. We have same user rights.
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When I modify a workflow in the online JIRA service desk, many of the queue's , including the out of the box ones start showing 0 results. Anybody come across this or have any suggestions as to what...
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I would like to add a custom drop down list as a field for "Request Types" in Service Desk which are reflected in customer portal. For e.g. when a customer opens the portal, they are presented with d...
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After changing an Issue Type (moving the issue), the reporter doesnt receive post - notifications for the issue updated states.
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