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JSD: Customer Potal, visibility of fields regarding to a chosen option

Erik Seidel August 22, 2017

Hello Community

Right know I am try to find out a way to display only the nessesary fields of a customer poral service request regarding the choice the customer did before.

So I want to have a service request for multiple accounts within one request type offer only.

Is that manageble an if, how I can establish?

Cheers Erik

1 answer

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Mirek
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 31, 2024

Hi, 

I guess iit could be managable in some way. You can either try to use something called ProForma (Forms) for Jira Cloud which is now part of Atlassian Family or some other addon/extension like Dynamic Forms 

https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/

Related tickets: 

https://jira.atlassian.com/browse/JSDCLOUD-178

https://jira.atlassian.com/browse/JSDSERVER-178

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