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Will service desk work with a Google G Suite Group email address

Jason Weick
Jason Weick
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August 21, 2017

We set up an email address and ingestion via email is working.  However, we have a few Google Groups that all users (emails) are a part of.  So when we send out an email to those google groups the email address associated with the Jira service desk all users in service desk get alerted.  So to correct this we made the email address with service desk a group.  Now not everyone gets an email but the service desk does not ingest the request.  

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somethingblue
somethingblue
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 22, 2017

Hi Jason,

Do you see any errors in your logs when the email fails to come through?  If so can you please reproduce the issue and paste the log snippet from the time of failure?

Cheers,

Branden

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