Does anyone use Jira Service Desk as a portal for delivering content to customers?

[Petra Goldstein]

We are looking to create a Customer Support Portal through which customers and partners will have self service to donwload binaries (often requiring signing off documents) . It needs to be manageable by by product, by customer, by customer type or support level etc. 

Has anyone used Jira Service Desk for this?  

Thanks,

Mike

PS We are also looking to provide means to submit support tickets and have discussion forums but those are less challenging questions as they are virtually built into Jira/Confluence. 

[Alex Koxaras _Relational_]

Hi @Petra Goldstein 

To be honest, it depends on how you are planning to use JSM and what these personas will do. E.g. are they going to comment only or upload files? If so, that's cool. If you want them to do more with the project, like transitioning issues, log work and other actions, then you have to know that for every of these users a JSM license is required (which is the most expensive).

I would advise you to get in contact with a solution partner so that you can get proper advise.