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"Email confirmation to" field relocation or removal


When creating service desk requests without logging in, it auto generates a "email confirmation to" field at the bottom of the form. If possible we would like to move this field towards the top of the request form or have the email address field to automatically populate the "email confirmation to" field.

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Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 24, 2018

Hi Francis,

I believe you are referring to the field appearing when anonymously accessing the portal. At the moment it is not possible to move the order of the field. I have since created a feature request for this at as I do see the value of having the ability to order the field where it should be located.

Hi Nabil,

Yes that's the field i'm referring to. Thanks for for your reply and creating the request.

Hi Atlassian Community. Is it possible to rename this field, to something like: "Your email address"?

Like Ted Korba likes this
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 14, 2018

I'm afraid not. We have a feature request for it at



are there any news about this request? The file description is not very clear and would be great if it was possible to rename it.


Thank you!

"Email confirmation to" is confusing for end users. Should be able to change this to "What is your email" or something that makes more sense. Please fix this!!!!

I fully agree with you Ted.

Our end customers are sometimes entering our employees' email address because they think this field is to let them know that they created a request.

Do you know if there is a way to customize the text showing for this field?

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