Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is it possible to auto assign approver(s) based on a department in Jira Service Desk?

 

 

Can a request type be configured to auto assign an approver based on a selected department? 

For example a user selects from a drop down which department should complete the request. When the user submits the ticket, the initial approver(s)  (not agents but customer approvers) for the ticket are auto populated based on which department was selected from the drop down.

We're looking for a way to have a universal request type requiring approval that we could use for multiple departments. 

 

2 answers

Thank you! I appreciate the help. 

Actually we do the the other way around:

- Org structure (departments, cost centres, other organisational assets) stored in Insight for JIRA structures.
- approvers auto populated into fields based on attributes in Insight objects (e.g. Manager, Owner, Approver)

can u explain a little more detailed plz?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

2,225 views 28 39
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you