Problem with resolution field do not working

[Brandon Duarte]

Hello I have problems with the resolution time, this does not show me anything has any idea that may be happening?

Greetings.

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Brandon,

Your resolution condition on start and stop are incorrect and should be reversed.  So you should start on issue created OR Resolution cleared.  And then for Stop it should be resolution set.

Try that

Susan

[Brandon Duarte]

There is no problem that objective problems have not been fixed?

[Susan Hauth _Jira Queen_]

You need to have a goal or your Time to Resolution won't show up. 

[Susan Hauth _Jira Queen_]

Brandon,

I suggest you review this documentation:

https://confluence.atlassian.com/servicedeskcloud/setting-up-slas-732528967.html

Susan

[Brandon Duarte]

Thank you, Susan.

[Susan Hauth _Jira Queen_]

No Problem Brandon.  DOn't forget to mark answered once you get your SLA working

[Brandon Duarte · Accepted solution]

Hello Susan, thank you for responding with great pleasure I send you the image of sla.

waiting for your comments.

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Brandon,

Can you attach a screenshot of your SLA configuration for Time to Resolution.  It looks like however it's configured it doesn't match to the issues in your project.

Susan

[Brandon Duarte]

Hello Susan, thank you for responding with great pleasure I send you the image of sla.

waiting for your comments.