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Create Sub-Request Type in JIRA Service Desk Cloud

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October 12, 2018

Hi,

I have query How to Create Sub Request Type under Request Type in JIRA Service Desk Cloud. For Example:

 

IT Desk Portal

  • Hardware 
    • PC Request
    • H.Drive Request
    • Monitor Request
  • Software Category
    • Software 1
    • Software 2
    • Software 3
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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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October 12, 2018

There are no "sub request types", but you can group the requests in the list, so the user will get to see what you have defined there.  Check the groups in the portal management screen.

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Jira Service Management
Jira Service Management
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