Custom actions for Jira Service Desk automation

[Allen Chun]

Is there a way I can custom an action in Jira Service Desk Automation? 

For example: 

When issue create

If issue_type is permanent

Then send an email, create subtasks and assign it to groups

* Currently the automation for Jira Service Desk is limited to these aTo give a background. Last time we about to use Automation add-on for Jira, but the client don't want to add any add-on unless it's by Atlassian. The client's concern is the support if they want to upgrade to the latest version of Jira, does the Automation can still support and runs properly? I know that Automation is an Atlassian Verified add-on. 

[Jack Brickey · Accepted solution]

You as you have described your needs you would indeed need an addon. Addons are a fundamental part of a well performing Jira solution IMO and In all my years I have not hit any major upgrade issues especially for verified Solutiins. 

[Allen Chun]

Thanks @Jack Brickey I think I need to convince more the client for the add-on.