Hey, we're using Jira SD Cloud with one external IMAP Account to receive E-Mail-Requests an all the other Stuff, which is sent to our public Mail Adress. We have different e-mail-f...
How do I setup the Asset Custom Filter Configuration? Can I only use this Asset Field if I purchase a Asset Management Add-On? I created my own Asset Management project using Jir...
Does Jira service desk provide report and anlytics? also, does it provide salesforce (sales cloude) intergration?z
Hi all, On the customer portal, I cannot see my request. I'm a service desk admin and agent. This happens also to other regular users. When I click on "my request" it's loading for ever and some use...
is there a way to limit customer satisfaction emails that are sent out? If a customer is submitting a lot of requests I do not want them to get a survey each time. Is there a way to limit them or eve...
I need an automation that will send an email one hour after the issue is resolved. Here is my automation so far, Timespent = 3 is for my tests. Time-traking is on and set by default to minutes, I al...
Hello, Please can you give me some manuall step-by-step, how I can update my Jira Service Desk wich is on Linux server? Unfortunately we fired our linux administrator and I am not so familiar...
I have 8 projects and when linking an issue only 3 of them give the check box for copying attachments. Does anyone know where the setting is to turn this option on? I have configured most of these pr...
Hi, I have a Jira Service Desk project, with configured "FTP" custom field in it. I also set default value for FTP custom field, but in Portal view created issues, appear with an empty FTP field...
Hello guys, We're faced that we unable to fill data and time for a new service desc project. From the Jira screen it looks with a wrong format and from customers screen it shows 1970 year. Co...
Currently the screen shows the following (in order): Type, Reference, Summary, Service Desk, Status and Requester (as per the screenshot). Is there a way to include different fields eit...
I want to automate my Jira Service Desk tickets to add component according to what is in the brackets. EG. if a email is sent and a ticket is created with [US] in the summary (email header), it will...
We have recently had someone who was in charge of our Service Desk leave the business and ever since we have disabled their account any emails sent to our support email address are no longer being re...
We are having an issue with our Jira instance where users who are added as participants or with whom a Service Desk issue is shared does not receive any email notification when anyone adds comments t...
I have a customer portal site that is displaying a button that links to a queue in a project that i would like to remove. servicedesk/customer/portal/6 without removing the queue itself. How do I tu...
I am on the cloud version. My customers are logging into the portal. When I close a ticket - they are unable to see my note that states why we are closing the ticket. Am I able to c...
I wanted to ask everyone, is there a way to create automation where if a certain field (Text / Numbers) is filled out with anything then create a subtask. Ex. 4 Fields are specified so 4 sub tasks ar...
I am currently having an issue with tickets being received by email. The email that the tickets are sent in to is attached to a user in Active Directory, they have no permissions at all besides...
I'm going through the process to connect to an email account for Jira service desk to retrieve requests submitted by email but the 2-step application specific password keeps failing. This shouldn't b...
We invited a customer to our customer portal with email someone@example.com. Some time after this, admin accidentally created also user with excactly same email, someone@example.com Customer was abl...
Hi Is there a way to create reports that SD Customers can see in Confluence without giving them a software licence? The options under the request lists is very limited and I can't see a way to amen...
I have noticed that tickets raised from customers appear to only show the past few activities, meaning its difficult for them to retrace old comments / discussions. Is there a way to make it so the ...
I have 2 questions here Can any body tell us why Share button is not available for the customers.It is available for the agents In customer permission we have two sections. section1: Who can raise...
Good afternoon, I'm trying to make a query that allows me to know how many issues were open in each day within a period of time. I don't get it .... Can someone help me to perform the jql? It's pos...
Hi, I need a way searching for JIRA items where the Organizations AND Service Desk Organisation fields are EMPTY / NULL / BLANK - however you want to put it. I'm sure that the following JQL used to...
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