Community resources
Community resources
Jira Service Management
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Hi Team, I am planning to write Jira Service Management Certification - ACP 420 Please let me know, if you have any dumps [Question and Answers], PDF's or links to prepare for Certification. T...
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I'm working on automation to send notifications via slack for unassigned tickets. The default is {{#lookupIssues}} * {{key}} {{/}} which gives me the ticket number alone. I want to include the ...
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Summary captures the essence of it. We have a NOC which will be raising tickets to our system consisting on Summary and description fields completed only. Our requirement currently is to pull ...
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Hello, we are using Jira Service Management to get our customers to raise questions and incidents. Is there any posibility to add a template-text to the description field either during th...
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Hi, I'm fairly new to Jira but I was wondering if anyone can help me with this minor issue I have. Under Project Settings>Customer notifications>Request resolved I have a c...
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Hi folks, thanks in advance for any assistance... I'm trying to create a "front door" for a department that has multiple teams within it. Each team has it's own project in Jira. I'd like to use on...
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Hi, I have implemented Customer notifications template and after doing so images that are inserted in a comment comes through on the email as stretched. I am currently testing different scenarios b...
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Hi Team, Today, we created a form which is equivalent to excel, so we did that fully, but unable to make it perfect view for the customers who fill the form, viewers or the approver. The screen siz...
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Hello, I am attempting to create an automation that generates a number of sub-tasks equal to the amount of selected components. More specifically, there is a parent ticket in which the repor...
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Hello, We were hoping to fully migrate to Jira Cloud but I'm seriously starting to have second thoughts because clearly the support that we are paying just isn't there. I've had a support ticket op...
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I have created a list of approvers using a select list (single choice) to cater to our users using Slack which easy for our team to create a request and have limited choices on the approver's list.&n...
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Hello I'm trying to create two knowledge spaces within our Jira, i need one to be completely private where only registered employees can access and the other can be an open client friendly site wher...
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Hi Is there a way to send automatic reply to user when he/she is add comment (via email or via portal) to closed tickets? I answer to myself - yes it is possible. But I have problem, that user will ...
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Hello, I have the same question only that the automation must be done in the asset section of Jira Service Management and not in the automation section of the project. It is basically about a sim...
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Is it possible to have a single portal for both internal and external customers, where internal cust
Hey there, I've got a question about the JSM Help Center. Is it possible to have a single portal for both internal and external customers, where internal customers see one set of options and external...
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Hello, Looking for best practices, examples, or ideas from other organizations on ways to keep a project intake process and Epic (project) workflow simple and effective. I'll put our process below f...
- Question
- jira
- jira-server
- jira-service-desk
- server
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We use 3 custom fields on a same Issue Type(named Problem) but with different Request Types. Request Type: Micro > CustomField_1 Request Type: System > CustomField_2 Request Type: Infra...
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Is there a way to set the number of approvers from a specific group? I don't believe it's not possible 😅
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I have a situation that I have a helpdesk on cloud and a support board on jira server. It is an absolute nightmare trying to keep them both synchronised and I have over 100 users (most contractors fo...
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Hola Comunidad, Favor si podrían guiarme, estoy necesitando crear alguna regla o condición que limite la creación de ciertos tipos de incidencias para por ejemplo, solo el Admin, solo el sis...
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I am trying to create a Jira ticket that automatically creates an Azure Devops story. We are using this app: https://marketplace.atlassian.com/apps/1223931/azure-devops-for-jira-integration-migration...
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Hello guys, i need your help please i already have a project HR with an automation of tickets openeds for routin tasks At the moment, tickets are opening automatically and taking ...
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Hi Team, I am customer to some other organization, i want to raise a request in their customer portal on a issue. i raised a Request using rest api. Below was the endpoint. Endpoint : https...
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Hi all, I have created a number of request forms for various issue types. For one of the request forms, I have added required fields that only applies to that specific issue type request form....
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I created an automation and its working fine. But the issues is, it is copying the Asset fields value but also copying the Asset field Key. I want to copy only the value. In Automation Summar...
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