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How to get issue link using lookup issue?

gpadayogdog
gpadayogdog
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August 3, 2023

I'm working on automation to send notifications via slack for unassigned tickets.

The default is {{#lookupIssues}} * {{key}} {{/}} which gives me the ticket number alone. I want to include the ticket/issue link. Is that possible?

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gpadayogdog
gpadayogdog
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August 7, 2023

Hi Kris, 

Appreciate your reply but unfortunately, those didn't work.

-Glen

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Kris Dewachter
Kris Dewachter
Community Champion
August 3, 2023

Hi @gpadayogdog ,

Can you check if any of these smartvalues work for you :

  • {{issue.url}} - Returns the URL of the issue.
  • {{issue.url.customer}} - Returns the customer portal URL (for Jira Service Management requests)

Best regards,

Kris

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