Jira Service Management

This question is in reference to Atlassian Documentation: Guide to link Knowledge Base to JIRA Service Desk for unlicensed user How can I see the confluence article in a pop up on service desk? Wher...

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• documentation
• jira-service-desk

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• administration
• jira-service-desk

Greetings All, I have this issue, that I've tried solving but cannot figure out image2017-1-5 15:4:3.png Background: My JIRA/Confluence Test server is on the same box, I'm running Apache to pass th...

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• application-link
• jira-service-desk

I have selected and ordered a set of fields for each request type in a service desk portal related to a project individually.  It seems like there should be a way to set a default set of fields,...

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• jira-service-desk
• request-type

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• jira-service-desk

When an issue is created, I have multiple subtasks automatically created. When a specific subtask with a static summary is complete, i want to create more subtasks automatically. How can i test for...

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• groovy
• jira-service-desk
• workflow

We are hosting JIRA service desk on one server and linking the service desk issues to the issues in a JIRA project which is on a different server. Is there a way I could use the automation rule ...

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• jira-service-desk

hi i am a service desk project manager, i want to resolve a bulk of issues in one shot. how do i do it? please its urgent   erez.  

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• jira-service-desk

For people that use confluence KB articles in their responses to JiraSD issues, how are you measuring how many times a KB article is used in a solution? Is that doable?

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• confluence
• jira-service-desk
• metric
• report

Hello, Can someone recommend me a regular expression field validator which will validate a custom field on the customer portal? I have tried using the 'JIRA Suite Utilities' plugin but the problem i...

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• jira-service-desk

Hi,   I already have a JIRA Software 100 users and I want to buy JIRA Service Desk 25 users, will this mean that I will have a total of 125 users in this JIRA instance? Or will this mean that ...

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• jira
• jira-service-desk
• jira-software

Hi, I'm trying to organize incoming emails in our JIRA Support Desk.  Some of them are marketing emails & some are just SPAM. Is there a way to categorize incoming emails in JIRA sup...

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• jira-service-desk
• jira

This question is in reference to Atlassian Documentation: Setting up service desk users My company has added the LDAP to our instance of Service desk, unfortunately it is not letting anyone raise a ...

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• jira-service-desk
• user-management

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• jira-service-desk
• jira-service-desk-cloud

This question is in reference to Atlassian Documentation: Setting up service desk users I really want to use organizations before going live with JIRA Service Desk, it's a vital part of how we repor...

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• jira-service-desk
• user-management

This question is in reference to Atlassian Documentation: How to create issues in multiple projects using one mail server in JIRA Core Ask your question here...

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• documentation
• jira-service-desk

I am currently trying to search for all issues that have breached the SLA within our project. The documentation  https://coresoftlabs.atlassian.net/wiki/display/SP/Using+the+searcher menti...

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• jira-service-desk
• jql
• sla

Hello,   I'm using JIRA Service Desk 3.2.4 and when I do what you suggest at the article https://develocenter.atlassian.net/wiki/display/ES/Priority+Scheme+in+Customer+Portal th...

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• addon-com.develocenter.jira.links-scheme
• jira-service-desk

• Question
• jira-service-desk

Hi,  We can't import a "software type" project into an empty JIRA ServiceDesk project. The error says: "The project with key 'APS' is a 'Software' project. You can not import this backup proje...

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• jira-service-desk

I am building a workflow for HR staffing. In that workflow the first status is BU Approval if approved it is transitioned to CFO Approval status and from there an HR JSD agent takes control of the pr...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, We currently encourage customers to use the HTML notification email type, as this is more user friendly than the plain text version. We have amended the default settings to ensure this is a...

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• customer-portal
• jira-service-desk

I would like to add a field to this screen where a customer sign up for a new account in Servicedesk. Where can I do this?   Cheers KV

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• jira-service-desk

Hi, We're using a workflow directive to resolve issues on an email. The support people are in the habit of having email conversations with the customers with the support mailbox in cc to log the com...

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• addon-com.javahollic.jira.jemh-ui
• jemh
• jira
• jira-administration

Within servicedesk, I know about the resolve issue and respond to customer button. My problem is that I clicked the respond to custom button to ask them about the status of their tests after making a...

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• jira-service-desk