Even though I have JIRA administrator access, if I am not a service desk agent I am unable to edit/update a ticket and work on them. We have bought JIRA 50 user license and Service...
Like the title says; I'd like to have the automation engine handle the cases where: WHEN: Issue enters status THEN: Create new issue WHEN: Linked issue is resolved THEN: Email user that their probl...
Is it possible to use JIRA Service Desk only with email channel. Any anonymous user / general public can send a query to JIRA service request - the system should create a request, but don't c...
I would like to set up a group of users(internal company folks) that must be notified via email any time a service desk ticket is created by end customers. Can some one please guide me on how to do ...
Hi ., we have states like On the Deck ==> IN DEV ==> IN UAT ==> RELEASE., when transition tickets immediately from one state to other., mail content looks in consistent. here is...
It's a built-in mechanism in JIRA to group older comments, but in ServiceDesk you see all of them as a long list. Then if anyone wants to go back to the Description in the CustomerPortal, they need t...
Dear All, I have now a issue for my Service desk projects. My situation: Project 1 Project 2 Customers: Customer 1 for project 1 Customer 2 for project 2 When Customer 2 logon ...
It would be very useful for end users/customers reporting new issues to be able to paste screenshots from the clipboard of the application through the customer service portal. Can you ...
We have JIRA 6.4 and JIRA servicedesk 2.4.2 Below is our complete notificatiion scheme The main issue for reporters is: No generated mails on comments, instead we use an email plu...
I have a local JIRA Service Desk installation (JIRA 6.4.3/SD 2.4.2). I noticed that the People Tab looks different from the screenshot displayed in the documentation (https://confluence.atlassian.com...
Hi, My organization is in need of supporting cascaded dropdown list, where the drop down list selection and values change dynamically based on the previous section made in the drop down hierarchy. ...
We have a demo version of JSD installed. I have the following permissions but cannot see the "settings" tab as shown here https://confluence.atlassian.com/display/SERVICEDESK/Customize+and+s...
My customer would like to capture more details from their end-users in, f ex customer company. Is it possible to add more fields to the sign up form?
Hi, We bought the plug-in "project clone" and installed it. It worked properly till some time ago. As for now, we can't see the link to it in the overview What went wrong? ...
I am getting an error when I try to install Service Desk 2.4.1.obr. Apparently there are 47 unsatisfied requirements, but I can't figure out what they really are. I am running JIRA 6.1. H...
Hello We are running the server version of JIRA Service Desk Auto-account creation is currently enabled so that people can email the service desk and it creates an account for them and an issue tic...
Can a JIRA Service Desk agent manage a ticket using email instead of logging into the portal? I want to set up the service but there is a very low volume of inquiries at the time. I would like t...
We moved an issue from one service desk to another and the link from the original issue does not work for the requestor. It works for me, an administrator - so it must be a permissions issue. Is ther...
Hi, Is it possible to extend the JIRA Service Desk? For example, add a custom link below the "Add attachment". Thank you!!! Cheers, RMRodrigues.
We will start by JIRA Service Desk Server (10 users JIRA + 3 agents Service Desk) + Confluence Server (10 users). We will install our above package on the cloud (Amazon AWS or Google Cloud). Our ma...
Hi, I have a customers´ list which were classified according their priority. There are some specific criteria to define where a customer is "more important than" other. When the customer acces...
Hi, i am configuring and setting up service desk for my organization, and am in need of advice or direction. When emails are sent via the email handler, and ultimately manipulated and moved to...
Hi Everyone except agent can answers tickets by email. I don't know where to look. Everytime I want to anserw customer, I have to log in to system. Any suggestions? Regards &n...
Is it really so that it's not possible to change the template for outgoing emails from JIRA Service Desk? (Cloud version).
Currently we are using JIRA Agile. We need a service desk with customer portals which when logged in, the customer is only able to view their tickets. All of our large customers require the same setu...
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