Jira Service Management

...he "assigned" field - there I just see my initials DK in a purple box. The same is true for a new colleague who joined yesterday - but everybody else in the team is shown as a little avatar next to t...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Right now to add customers to a Jira Service Desk I would have to paste a comma separated list of email addresses into the Add Customer dialog. Jira will send an email (unless the feature is turned o...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Is there a way to send a reply when a senders address is not accepted for issue generation by service desks mail handler? We needed to disable the possibility to accept mails from every address. Sinc...

• Question
• email
• jira-service-desk
• jira-service-desk-server
• server

My organization is getting ready to install Jira Service Desk (replacing another "ticketing system").  I am seeking guidance and real-life examples of how others are using the Product categoriza...

• Discussion
• jira-service-desk
• jira-service-desk-server
• server

Hello Jira Community, We recently started grouping customers into organizations so they will be able to see each others issues. Is there a way for them to share their past issues with each other in ...

• Question
• evaluator-resources
• jira-service-desk

Recently we have been experiencing some issues with very long times , we initially pinned it on slow storage for the VM's HDDs, but after moving the HDDs to a faster storage and defragmentating virtu...

• Question
• jira-service-desk
• jira-service-desk-server
• server

When I change the language this part of the agent portal doesn't translate.    

• Question
• jira-service-desk
• jira-server
• jira-service-desk-server
• server
• translate

When I (as an agent) response and make a comment to a customer. Customer will receive email notification. But they will receive it in separate email every time I make a comment. How to setup my jira ...

• Question
• jira-service-desk

Hi,   I am currently working on an existing Service Desk project and the Customer permissions setting to the question "Who can access the portal and send requests to Recreo Service D...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm in a situation where I want to bulk add customers to my service desk project. However, I do not want them to be using the customer portal at the time I add them. In Jira Service Desk's project s...

• Question
• jira-service-desk

What happens if no approver is selected?

• Question
• jira-service-desk
• jira-service-desk-server
• server

My jira instance is in spanish, and our user speak in spanish,  but the jira service desk approve/reject page when the user uses the approve/reject option by mail is in english. Can I change the...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi all, I am the project manager of our new Jira set up for our maintenance crew and we have a slight issue where they all play funny buggers and assign jobs to one another. I have looked and change...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, When a reply is made after a ticket is resolved, it adds "Waiting for Support", but the resolution remains what I set "Fixed". Is there a way to remove the resolution when its reopened? &nbs...

• Question
• jira-service-desk

I've created my project and added myself and a colleague as Admin, Agent, and Viewer roles. We are also both Administrators on the project. When I email our @Helpdesk support address, an issue i...

• Question
• jira-service-desk
• jira-software
• notification

Running Jira Service Desk 4.1.0. There are 2 Service Desk projects configured; one supporting our published software products, one for internal help desk support. Since internal users can access both...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I see the standard report showing how many tickets a technician is currently taking on but how do i create a report showing tickets completed by technician? Thanks Amer

• Discussion
• jira-service-desk

I idid upgrade our Jira Servicedesk instance to version 4.2.3 on 12. July. But we received a couple of strange emails which seem to show attack attempts: Message body says: New message from Contac...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi all,   is there a possibility to automate a filed change based on who is the ticket assigned to? I need a field to change when someone assigns a ticket to a specific agent (or list of agen...

• Question
• automation
• developer
• jira-service-desk

I would like to see exact date and time for comments, ticket creations etc. We are on the cloud version. I looked around but didn't see any answers to this. Please advise.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi all, I'd like to do the following: - my transition screen has two fields: MyField (custom text field) and usual Comment field (built in) - during transition the content of MyField and Comment i...

• Question
• jira-service-desk
• jira-service-desk-server
• post-function
• server

Scenario: Service desk projects are configured to let anyone with an account in the Jira site to raise requests in the respective portal: - Customers can log in to the portal of portals (help c...

• Question
• customer
• jira-service-desk
• jira-service-desk-server
• server

I am new to Jira . Please help me get the last commented issues of an user for my cloud Jira .    

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,  We are starting with Jira ServiceDesk. I would like my customers to see the number of hours spent on an issue in the overview page of my Requests. Is there any way to get this done. trie...

• Discussion
• cloud
• jira-service-desk
• jira-service-desk-cloud

We try starting with 8.3.0 JIRA Software and Jira Service Desk (both updated today), but incoming emails for Service Desk run into a java heap space error (see error log below). Jira-Service java me...

• Question
• email
• heap
• java
• jira-service-desk
• memory