Community resources
Community resources
Community resources
Jira Service Management
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How can I make the executor see only their tasks?
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Hi Everyone, I "lost" the button "add attach" in my desk service ticket view. Can you help me to find it? Thanks
674 views 6 1 Deleted user October 28, 2020 -
How do I hide the customer view after opening a ticket in the "Escalate" and "Resolve" status
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Hi, Recently i had created a new Service Desk project, however, one of my costumer asked about the possibility of send the email notifications (created issues, updated issues) to an other email acco...
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Hi All, I'm having an problem with my issue queue where customers' issues in the queue are not displaying the organization they are assigned to. I've tried everything I coul...
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What we want to do is give viewable access to our knowledge base in the portal for customers to see. However, even with the following option on (screenshot 1), the customer is still seeing this scree...
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Pessoal, bom dia. Estou realizando algumas modificações na minha central do JIRA. Já consegui criar as categorias (tipos de item). Gostaria de saber como faço pra mudar a visualização de ícone...
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I have windows jira service desk 8.5.0 + MSSQL I installed linux jira service desk 8.5.0 + Postgresql. (clear) step: 1. create backup and copy data/attachmets to linux server in /var/atlas...
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I'm very confused here! I choose he billing plan FREE (there are 3 Jira service desk agents). I deleted one agent and wanted to insert new one but I get the answer all the time that "You've reached t...
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Is there any custom code that can be added where the widget is embedded to allow users to expand the display of the widget so they can read KB articles and view tables?
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Hi everyone! I set up my ticket with the customer's name and mail fields (in a separate tab). I would also create the application form with the same name and mail fields. My problem is the fields ...
522 views 6 0 Deleted user October 28, 2020 -
The flow is following: I forwarded a mail to the email channel of the service desk It created an issue Option 1: Changed the reported because it was a forward so it will work with the original se...
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When i choose widget setup exclude issues which is done, tasks are showing anyway. HOw to solve this?
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Hi! We are using Jira Service Desk Next Gen Our business setup comprises of multiple local helpdesks (helpdesk A) for each of the entities we have worldwide and centralized support group for specif...
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Showing an error "Failed to send request to the knowledge base server." Help me out!!
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Hi, We run JIRA Service desk for our school's helpdesk. We log warranty jobs to our supplier, and they email us back with updates that create a new issue in JIRA. I am wondering how I can automate i...
- Question
- featured-groups
- jira-service-desk
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how can i make the search in organization field in the high search window
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We recently had a customer complain that they weren't getting notifications for an issue. The request participant on the same issue received the notification and when the customer checked his spam fi...
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I have been unable to find any clear documentation that lays out how the knowledgebase search works in the help center. Can anyone point me in the right direction please.
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...e use JSD to distribute our documentation drafted in Confluence, so although I realize WYSIWYG is not really true with Confluence, I was rather hoping there was a way the global footer for the Space f...
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We need more granular reporting about whether or not KB articles are being used by our agents to resolve issues. There is the general, out of the box project report "requests resolved" (too high leve...
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Hey - been trying this for a few hours but would HUGELY appreciate any help on this! I'm receiving tickets from a system, and it's adding the users affected as a participant, and the reporte...
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Hello, is there some app or setting I need to activate for see if my client open my email notification and click on link?
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Hi, In Jira Service Desk Server portal, when I create a ticket, I have a Multi select field, which has some quite lengthy options. These are not displayed when selecting, so it is hard to make the r...
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Hi, I'm trying to get just a simple time tracker set up in the ticket where it shows the SLA times from open to paused to close/open to closed. I'm in the SLA project settings but when I go back to ...
- Question
- cloud
- jira-service-desk
- jira-service-desk-cloud
- sla
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