Jira Service Management

I have multiple client organizations that utilize our JiraSD. For SLA to response, does it matter if I create a single SLA rule with multiple unique conditions for each organization or can I bundle a...

• Question
• cloud
• jira-service-desk

We are evaluating Jira (Hosted) and linked to Jira (cloud). We can manually link Jira tickets within JSD and view active status of linked Jira ticket but would like to know if, via automation auto cr...

• Question
• automation
• jira-service-desk
• jira-service-desk-server
• server

The 'Clear Formatting' option is continually greyed out and never works. I have no control over clearing previous formatting. Additionally using the keyboard shortcut 'Ctrl+\' does not work either. I...

• Question
• cloud
• jira-service-desk

Can we add Components field in service desk portal so customer can select that?

• Question
• cloud
• jira-service-desk

...customer has created an account on our platform, then it automatically create his account with the same credentials on JSD.  I have tried to configure the help center as public, so anyone c...

• Question
• cloud
• jira-service-desk

Greetings    can i kindly ask for assistance in this "Time to assign SLA" when an issue is created from the Create button my time to assign is still ticking as if the issue is not assign...

• Question
• atl-orange
• cloud
• jira-cloud
• jira-service-desk

I would like to know if there is a capability to create ticket in JSD on demand from OpsGenie.

• Question
• cloud
• opsgenie

Boa tarde.   Estou querendo montar um dashboard para a média de satisfação do projeto, porém não consigo ter a média de satisfação, somente a contagem por estrelas. É possível termos a média ...

• Question
• cloud
• jira-service-desk

Hi, Anytime a document is attached to an email sent to our service desk inbox, it runs through a virus/malware scan.  As a result of this, a temporary duplicate of the email is created.  J...

• Question
• jira-service-desk
• cloud
• duplicate
• email

Hi, preconditions: Jira SD server and Jira Software server are run on the same instance Created user directory for exchange users in between the two Jira's In SD I can see users in the group jira...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Unable to assign tickets to one of the team members who have the same permissions as other users whom I am able to assign tickets.

• Question
• cloud
• jira-service-desk

Hi, i'm trying to export (with xporter) a Grid with ${html:TableGridField}, but i'm always getting a result like the following:   {"ducketId":"2","rows":[{"rowId":"row_84188e64-a5c6-4d9f...

• Question
• jira-service-desk

Hi All, We are currently using GitBook for our documentation, and this is the website URL for our public facing documentation: https://docs.linuxfoundation.org/docs/ (this is an auto g...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, My team is looking for implementing SLAs fro our service desk agents. Some agents are IST time zone where as some are in EST/PST. Currently, we have implemented our SLA Calendar to 7:00AM t...

• Question
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

I'm using script runner behavior version 6.2.1 to populate value on my jira service  desk customer portal screen. Below is the code that I use to set the multi-user picker custom field: def ap...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi team, We have installed Jira Service Desk(Data Center) on our server(OS version RHEL7.8). Our server is in a restricted network zone, but we open 8080 port on firewall to allow the traffic. We ca...

• Question
• dashboard
• home-page
• jira-service-desk
• jira-service-desk-server
• performance
• +1 more tag...

Hello, I am looking for some detailed information about migration from Zendesk to Jira. I want to know if I can migrate all information about  zendesk tickets ( ticket number, comments,category...

• Question
• atl-orange
• cloud
• jira-service-desk

I have a confluence site connected to service desk. The help/how-to specific pages appear in the user searches when creating service desk request. However I have files, supplied by vendors/how to lin...

• Question
• confluence
• jira-service-desk
• jira-service-desk-server
• server

Hi, i have a custom field that is called "Assigned Team" and is populated upon first workflow step of Team Triage, before actually been assigned to an agent.   On the Team Triage status, one c...

• Question
• cloud
• custom-field
• jira-service-desk
• required-field

I have a JSD Next Gen project, SERVICE, and want to create a report that shows all users who worked on the ticket.  Worked on the ticket is defined as: were assigned to the ticket, were Reque...

• Question
• addon-com.eazybi.jira.plugins.eazybi-jira
• cloud
• jira-service-desk

We have a JSD project where customers can create their own accounts, but after a certain period of time we need to delete the customer account.  What is the best way to automate this?

• Question
• jira-service-desk

Hi, We are wanting to allow our customers to login to customer support site using Okta or Ping or similar SSO provider. They are not tied to our internal users or so where we can use SSO as we alrea...

• Question
• cloud
• jira-service-desk

SD is configured to allow anyone to share by searching using email address. For most of our 2,100 users, when they select to 'Share', they can type into the "Share this request" dialog box and find a...

• Question
• jira-service-desk

I am seeing that only one particular user, in one particular ticket, in one particular project is not receiving notifications about comments. If I clone the ticket, keeping attachments and links, not...

• Question
• email
• jira-service-desk
• jira-service-desk-server
• notification

Someone tried to hack our G Suites account over the weekend. I changed the password to the gmail account, and now the gmail account is no longer creating issues in our JIRA project. I checked the IMA...

• Question
• jira
• cloud
• jira-cloud
• jira-service-desk