Community resources
Community resources
Community resources
Jira Service Management
-
I'm working on an API connection from Jira servicedesk, where I try to create a request via API, whenever I try to do the test in Postaman (testing and developing API's), it presents the error below:...
- Question
- cloud
- jira-service-desk
-
I am passing the standard variables from Solarwinds TriggerActionBody.txt . I'd like to customize the alert to pass volume for disk utilization alerts and reference them in Opsgenie.&...
-
Hi Zahraa, As discussed last week, here is a small script that can be executed at the end of the history to pick up the last observed THP and use it as constraint for your forecast part. &n...
- Question
- jira-service-desk
-
Bonjour Anis, J’ai remarqué que quelques fichiers PRT de run IX « classiques » ayant terminé correctement ne contiennent pas, par exemple, le pattern «REPORT Summ...
- Question
- jira-service-desk
-
Greetings, i will like to remove the log work fields compulsory on resolve screen. How do i go about removing it?
- Question
- cloud
- jira-service-desk
-
Hello - I am trying to build a project in Jira Service Desk that reaches out to users and prompts them to fill out specific fields. I'm trying to make this project tailored to our HR departmen...
-
I just noticed, that i can not raise a request in Service Desk via mailqueue, when the sender is also an Agent. The Mail ist just ignored when processed. Bug or feature? regards Juergen
- Question
- jira-service-desk
-
Hi, I have created a custom field "AD student group" which has a global configuration. I want to import multiple values into that field for use in a project. I created a csv file like below: ...
-
We currently have emails enabled to create tickets when anyone emails XXX@VIZpin.com. However, when one particular employee of ours, XXX.XXXl@vizpin.com sends an email to that email address, no...
- Question
- cloud
- jira-service-desk
-
After reading the linked documentation on how to use math in automation rules I am getting the below error https://confluence.atlassian.com/automation/working-with-numbers-993924632.html Th...
-
I want my team people to search the ticket queue by giving the description. So it will help our team not to raise any extra ticket with the same problem/requirement that has been already addressed. I...
-
Hi is the a reason why when i export issues to excel it shows numbers instate of the assignee account? like the below excel i pulled and it shows number not the account the issue is assigned to?
- Question
- cloud
- jira-service-desk
-
HR submits New Hire Details via email that notifies other departments so they can do their part. I wanted to know if there was a way to automate removing Request Participants when the ticket is pull...
- Question
- jira-service-desk
-
Is there a way to make the customer permissions for the service desk portal different from the permissions for email requests? I have several service desk projects, all under one organization, repre...
- Question
- cloud
- jira-service-desk
-
Hello, Working with a central support team, I would like to see how much unplanned work (by story points) is coming from what outside team (using labels to capture teams). How can i best visualise ...
- Question
- cloud
- jira-service-desk
-
Hi! I'm new to JSD (cloud) and would like to set up some semi-simple asset management data structures. I was able to to this in a trial of Jira, and I've read the eBook that says asset managem...
- Question
- asset-management
- cloud
- insight
- jira-service-desk
-
Hi, I would like to know how confluence pricing works, how users are billed. Are these name licenses (one person has the right to use them) or are these 10 tokens usable by all users?
- Question
- cloud
- jira-service-desk
-
I just installed Jira Service Desk (Server). Now I want to create an administrator account. How do you do that?
- Question
- jira-service-desk
-
Working with Service Desk Queues in inherited enterprise server instance. Was told there was a maximum number of queue SD can handle. Cannot find it in documentation. Is this correct and what ...
- Question
- jira-service-desk
-
We want to integrate Bitbucket with JIRA service desk. Kindly suggest if this is possible?
- Question
- bitbucket
- cloud
- jira-service-desk
-
Hello Team We have partners that service their clients through our organization...is it possible to create a sub-organization to an already existing Organization? So you have two orgs...can you add ...
- Question
- cloud
- jira-service-desk
-
I want to create a report that includes all the workflows that my so-called collusion went through, is it possible?
- Question
- cloud
- jira-service-desk
-
Hallo, I found good solution for my Problem : How to only allow certain fields to be editable depending on Status https://confluence.atlassian.com/jirakb/how-to-only-allow-certain-fields-to-be-edi...
-
I need to know if plug-in (Zendesk Support for Jira) can be integrated with Jira Service Desk or only with Jira Software. I didn't find information about intregration between JSD and Zendesk. Has S...
- Question
- jira-service-desk
- zendesk
-
We've just implemented a process where the reporter needs to be modified on creating an issue. As a service desk agent, you can edit the reporter and the reporter is visible on the create form. As ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 35 | |
| 16 | |
| 9 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| Tuesday | ||
| Tuesday | ||
| Monday | ||
| Friday | ||
| Thursday |