How to resolve Jira Align integration issues - FAQ Table of Contents

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This page gathers an array of Community Articles to help resolve common data issues between Jira and Jira Align, and adapt the configuration to reflect practice changes.  
Consult the FAQ Table of Contents for the full list of configuration Best Practices. 

Resolve issues in View Logs

• Review and understand Jira Connector Logs
• Work item Sync Failure BadRequest customfield errors
• Feature Sync Failure "reporter' cannot be set"
• Feature sync failure "Components is required"
• Feature sync failure "The priority selected is invalid"

Resolve data flow issues

• How to update a list of items to push the data to Jira
• Changing the state on a Jira Align work item fails to sync the change to Jira
• "No changes were pulled in from Jira and Jira Align update waiting to be pushed to Jira"
• A Jira story is Accepted but Jira Align Progress Bar shows another state
• Remove Jira Deleted Issues from Jira Align

Configure the connector and troubleshoot common sync errors with Jira rest APIs

• Jira Rest API calls for configuration and troubleshooting
• Jira Query Language (JQL) Best Practices
• Sync Time Throughput and Connector Performance

When teams and users change

• How to archive a team (tip - don't delete)
• Switch between Scrum and Kanban
• Tips to import users into Jira Align
• How to delete users
• Impacts of deactivating Users

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