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Jira Align leveraging a Jira Connector that syncs with a customer’s Jira instance.
Changing the state of a Jira Align work item fails to sync the status change update to Jira.
The Jira Align Audit Log for the Work Item may show errors similar to the following:
For the Jira Issue's current status (11106), a Jira transition to map from an AgileCraft State (2) to Jira Status (11110) could not be found. Please check the Agile Craft state to Jira status mappings.
Status mappings in Jira Align have been checked and have been confirmed to be correct.
What does this error mean?:
The attempted state change is not allowed by Jira.
The API service account used by Jira Align functions the same a way as a user in the Jira UI trying to make that transition between the two statuses. In other words, Jira Align cannot transition that issue's status because Jira isn't letting it do so.
Suggestions on what to do?:
Find out if the transitions in question can be made by logging into Jira as the Service Account user and attempting to manually make the transitions inside the application. If the manual check still fails, please have someone with Jira Administrator permissions check and / or correct the workflow to ensure that the status transitions can be made.