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Environment:
Jira Align connected and syncing with an instance of Jira.
Situation:
A newly created Feature in Jira Align fails to create a corresponding Epic in Jira.
The following API error is logged, revealing that there is an issue with the Reporter field:
ResponseHeader_Connection:close, ResponseContent:{\"errorMessages\":[],\"errors\":{\"reporter\":\"Field 'reporter' cannot be set. It is not on the appropriate screen, or unknown.\"}}, JsonErrors:reporter=Field 'reporter' cannot be set. It is not on the appropriate screen, or unknown
What does this mean?:
This errors typically means that Jira Align is sending Jira an API call to create an Epic and the reporter/assignee field is either not present (for the Jira Epic) or the service account the Jira Connector is using does not have permission to update the field.
What to do?:
Kent Baxley
Atlassian Team
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