Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Connector - Feature Sync Failure "'reporter' cannot be set."

Environment:
Jira Align connected and syncing with an instance of Jira.

Situation:

  • A newly created Feature in Jira Align fails to create a corresponding Epic in Jira.

  • The following API error is logged, revealing that there is an issue with the Reporter field:

ResponseHeader_Connection:close, ResponseContent:{\"errorMessages\":[],\"errors\":{\"reporter\":\"Field 'reporter' cannot be set. It is not on the appropriate screen, or unknown.\"}}, JsonErrors:reporter=Field 'reporter' cannot be set. It is not on the appropriate screen, or unknown

What does this mean?:

This errors typically means that Jira Align is sending Jira an API call to create an Epic and the reporter/assignee field is either not present (for the Jira Epic) or the service account the Jira Connector is using does not have permission to update the field.  

What to do?:

  • Troubleshooting this will require logging into Jira as a user with Project Admin permissions.
  • If the reporter field exists for the issue type, then please verify that the API Service account used for the Jira Connector has "Modify Reporter" permissions on the relevant Jira Project. 
  • Please see the following article for more information on the required permissions for the API Service Account:  Jira and Jira Align Integration: Creating an API Service Account 

 

 

0 comments

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Align

Helpful hints if you're rolling Align out to your entire enterprise

(Or, What to expect when you’re expanding.) Once you've completed your Jumpstart, or your initial assessment of Jira Align, you'll start to think about how you can roll it out to the rest of your e...

1,121 views 3 25
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you