The Jira Deleted Issues Report is used to view Jira Align work items linked to Jira Software Issues for which Jira Align can no longer access via the API.
Typically there are two conditions that cause items to show up in the Deleted Issues Report:
1) Jira Issues linked to Jira Align items have been permanently deleted by a user in Jira Software.
2) Jira Issues that had their parent project's permissions changed so that the Jira Software Connector Service Account no longer has permissions to view the issue.
The report will display the Jira Software Key, the type of Jira Align work item (as an icon) and its ID, and the work item’s name in Jira Align.
Note: The Jira Deleted Issue Report transmits a large amount of API Calls between Jira Align and your Jira Software environment. It is highly recommended to run this report once a week, and schedule the run during non-working hours to prevent any interruptions to the regular sync of data.
To manage Jira deleted issues:
Note: Issues displayed with a red warning indicate that the Jira Parent Project Permissions changed or the issue was deleted in Jira Software. The report also displays API parsing errors via a yellow icon; the parsing errors should be ignored or filtered out using the Error Types, as the issues still exist in Jira Software.
Note: In current versions of Jira Align, the report no longer searches for accepted stories and features, as well as closed defects.
Kent BaxleyAtlassian Team
Hello Jira Align customers! In order to better serve you on your journey with Jira Align, the Community team has worked with the Jira Align team to curate the content in this collection to better s...
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