hi, we are using Jira Assist and Slack. As an Agent, i see the Assist bot in Slack and my triage channel. When any changes made to a ticket, i get notified in both the Assist Bot and the triage chann...
Hi, From what I've managed to dig out, currently, it isn't possible to integrate one Atlassian/Jira site with both Slack and Teams. As we're Atlassian Partner company and we work with multiple clie...
Hi, when users create a ticket in Teams, they are sent an initial notification that the card has been created, but they don't get any follow up notifications if an agent replies to the ticket. It say...
Hello, We would like to utilise Atlassian Assist to raise requests which are being triggered with a workflow action in some of our private channels. These actions would launch custom form (S...
Hi, I'm trying the Halp app. I integrated it into slack. My problem is that I need to support about 5 separate Slack Workspaces. Using Halp with separate workspaces is not effective enough, alt...
Just wondering if there is anybody out there that also use Halp Assist in Slack ?
Hi Halp community, My company is review Halp as another form of ticket intake in slack and we are wondering if there is anyway to connect our confluence help center with halp answers. Cheer...
Hi, I have 200+ Thermal and SI simulation reports that want to auto load in JIRA library. The Library is already created. But looking for a way for auto loading the results, rather than ...
Is is possible to have all users accessing the tickets from their peers and also collaborate? thanks
Is it possible to copy and paste images in a ticket? If not, is this features likely to be implemented any time soon?
once click the emoji or create the ticket using short cut it is directly created , in the demo it shows that you have the option to click raise
I'm a customer to report our feedback using Halp via Microsoft Teams. But I have a trouble about Chat accessing to see the ticket detail and follow up the information, it shows "We're having trouble ...
Hello! I'm building various ticketing forms and fields within various queues to roll out for my company. We use Assist in Teams and I've been building forms and fields no problem thus fa...
help script runner
Trying to figure out if this concept exists... really hoping it does. I want slack sections that would dynamically update based on a set of rules. Similar to how Google filters/labels work. ...
Atlassian Assist posts messages in Jira with "On behalf of userr_name" from Slack threaded responses. How do I switch this to just post the requester information, not Atlassian Assist's "On behalf of...
Hi, We use Atlassian Assist (former Halp) bot to integrate our company's Jira Service Management instance with Slack so our customers can open tickets directly from there. I noticed that it's possi...
Hi, We use Atlassian Assist (former Halp) bot to integrate our company's Jira Service Management instance with Slack so our customers can open tickets directly from there. We also have the "suggest...
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Is there anyway to get my trial for Halp extended another 2 weeks?
Hello There, Can someone please explain how we can create account to use the eMeter documentation site https://docs.emeter.com/
Hello! Halp looks great and we are keen to explore for our internal support use case across multiple teams. However, we would need API integration with Halp to pull ticket, metadata and ...
We have one JIRA Service Management project that we use to manage requests across multiple departments - these requests are split by different request types. We would like to use multiple Halp queues...
I have a queue connected to Jira. I have edited the Screen in Jira to have only the Fields I'd like the "Create" Screen to have. However when I invoke the form in Slack, the fields are ...
Since we moved to Slack Enterprise Grid some of our users are getting prompted multiple times a day to open a ticket via Slack Assist. We have checked and cannot locate a setting that would cause thi...
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