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Jira Assist and Slack - why does Agent get replies in both Assist bot & their triage Slack channel?

Meytal BM
Meytal BM
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April 4, 2023

hi, we are using Jira Assist and Slack. As an Agent, i see the Assist bot in Slack and my triage channel. When any changes made to a ticket, i get notified in both the Assist Bot and the triage channel. How can I only get the notification in the triage channel? There is no need for both as an Agent.

 

 

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Meytal BM
Meytal BM
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April 4, 2023

You can see in this screenshot what i mean.

2023-04-04_11-21-59.jpg

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