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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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We have hundreds of resolved service desk tickets that we would like to consolidate into knowledge base articles using our responses to the customer. Is there a tool for this? Can Rovo do this?
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Hi Community, I’m running into a strange issue with Jira Forms (ProForma) in Jira Service Management and need help figuring out why there’s a difference between our sandbox and production setup. ...
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Hello all! I am stuck and can really use your help. When the priority is changed, I want to inform the customer about the new priority and the impact this has on their SLA and expectations. This ...
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Hi guys, this is the first time I'm trying to do some stuff with asset & request participants. I saw a few "tutorials" or solution but my brain dosen't work right ;D Maybe...
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Hello, I am trying to get this value to populate into the Smart Values for an issue summary. What am I doing wrong?
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How I can generate Jira SD tickets report by custom date like 01-Jan-2025 to 31-Aug-2025 Including all support departments. Please let me know the proper steps to generate this report.
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Is there a way to block or auto remove certain emails if they are in the reporter field? For emails created by tickets there at times distribution list or the portal email are in the To line...
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Hi, Someone can confirm the procedure to update jira service managment in cluster mode please ? Thank you
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Hello All, I will join team'25 from Turkey. We are a software company providing services both messaging, digital, VAS to the operators all around the world and I'm responsible for customer services ...
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I cannot see my projects, what happened?
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Hello, we receive work items from our customers via the Help Center and then we see the work items in our view. Is it possible to receive an email notification when a ticket with high priority lands ...
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Hello, in our work items below, we have the option to create canned responses or add responses. There are also “shared” responses, i.e., responses that everyone can use. Is there an interface in the ...
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How do I approve Jira Cloud for Outlook (Offical) Add-in when there is no app like that? Since some time ago, Jira Cloud for Outlook (Offical) add-in within Outlook does not work as it used to. It n...
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Due to reporting limitations, I need fields to hold the Monday of the week the issue was created and another for when the issue is set to Done. When I googled, I found something about using ...
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As far as I understand would not be possible to create a new work category outside from pre-existing ones and can only enable these. Would like to double check if this is the case as not creation ...
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Hi Community, We're facing a issue in our Jira Service Management Data Center project where customers added as "Request Participants" cannot view the tickets they are added to. I've already checked...
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I’m working on a JSM automation that should send a single email to approvers if they have multiple tickets assigned. The setup involves 10 custom fields and 10 statuses in the JQL. The automation sh...
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Hello guys, is anyone else bothered by the fact that if you reply to a ticket from email, inline images are being edited and usually in a way, they became unreadable unles clicked on? Inline im...
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We are using a custom field (Paragraph or Text type) to store one or more recipient email addresses for automation-triggered notifications. The automation's "Send Email" action works perfectly when ...
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Hi, I would like to check if there is a way to undo the cancellation of my Jira Service Management subscription. I tried following the steps provided through the Undo Cancellation button, but the ...
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How can I restrict the comment for the reporter when the ticket resolved without using automation? this property block all comment jira.permission.comment.user.denied.
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How to fix the error uploading attachent some of our forms are unable to upload attachments. However, based on our checking, we are able to upload attachments in other request types or forms
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CLOSE PLEASE
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Im looking for white papers on how to integrate Jira service management (help desk) into Azure AD?
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I have "Countries" field that I want to fill based on the reporters group, either when work item is created or the value for reporter has changed and I have to do it with ScriptRunner due to the amou...
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