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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I am trying to create an automation that will send an email that sends a list of all issues we released that day. I am using a lookupIssues but when I keep getting a Content error. If possibl...
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Hi, I would like to make few custom fields as mandatory. For Eg: We are using Forms to complete the closure review, however, I can't make completing the forms as mandatory before moving the incident ...
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Hello everyone, A customer has reported to me that the filter function in the portal is not working correctly. When filtering for open tickets, for example, closed tickets are also displayed. Can ...
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Hi I am new to Jira and still learning the art of the possible, after using service now for the past 7 years. Is it possible to report on Cost by Service Type for Hardware and Software Cost...
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Hi I am new to Jira so still getting my head around how it works, as I have used service now for the past 7 years. What I am looking for is around requests and is it possible in Jira to repor...
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Hi, I just created an automation rule to update the due date and assignee. But complete with some errors. This rule action is "Automation for jira". The error message below: ...
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Hi I am trying to create sprints in Jira, I have read I need to have backlog option available. So I have created Project, in Features tried to activate what was necessary but there is no option to a...
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I am experiencing an issue with my Jira project workflow that is affecting my reports. I expect that when an issue's status transitions to "Done," the resolution field should be automatically se...
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Hi, I have a created a basic app using this template https://developer.atlassian.com/platform/forge/build-a-hello-world-app-in-confluence. It works fine when I deploy and install on my site. H...
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We work with large clients whose product setups are highly configurable. A single client can have multiple departments using our suite, each with distinct configurations. Today, each client has one ...
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I am trying to create a virtual service agent, but when selecting the default request type I am getting an error. Looking into the requirements, the default request type cannot have required fields, ...
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I just opened a new Customer experience site and it is not working...How to get the customer input form to show up so customers can input their issues?
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I know there is a handful of posts about this and there is some details on JIRA to hide the signatures https://support.atlassian.com/jira-service-management-cloud/docs/hide-email-signatures-...
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Hi everyone, I configured the workflow status order using the opsbar-sequence values, but the order is still displaying incorrectly. I’ve attached a screenshot showing the values I set for each sta...
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We have several customer portals where our external customers can open tickets. The list of external customers with accounts is accessible via the JSM Cloud administration interface. However, from ...
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How can i create a Holding organization which has several companies in different countries. and manager under customers
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I want a group of users to have access to the "Email this issue" Administration page, in order to be able to examine incoming-outgoing email logs, BUT without being JSM Site Admin
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I'm trying to use Endpoints in JSM API which ask about servicedesk and requests (especially SLA). I have admin permisions to project but still I can't reach those endpoints. Examples of such e...
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I want to clone a ticket including a formular with an automationrule. What do i have to do? The Formular has diffrent Fields (Field1, Field2, Field3), one of the Fields (Field3) is connected with the...
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Please propose a solution to the following problem, or provide a sample automation for populating an asset into an asset-type field. What I want to do Objective: I want to automatically set the rel...
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Apesar de tener todos los permisos el Jira Service Managment, el agente no funciona, no puede editarse un campo , hay alguna restricción por ser JIRA SERVICE MANAGMENT?
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I created a SM project and copied the default notification scheme and added the service desk team as a recipient when a work item is created. However, they are not receiving notifications. ...
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I upgraded my standard account to premium trial account to try out the virtual assistant for chatting with customers. Despite reading many articles, I cannot find a way to enable it. Has anyone found...
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Hello, this is more of a best practices question for setting up recurring tasks in Jira. I have created a project specifically for keeping track of IT scheduled tasks - most monthly, all are due a sp...
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Hello, I just discovered the "Set to Recur" functionality for work items, and wanted to know if there is a way to add more values to the "Recur" Dropdown? It only gives four choices, with the m...
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| September 9, 2025 11:40 AM PDT | ||
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| July 24, 2025 12:26 PM PDT |