Atlassian Guard

Trying to verify a domain with a TXT record, but already have a TXT record for the base domain. If I add a second TXT record will I break the first one? Example: JIRA Cloud Instance #1 DNS TXT Reco...

• Question
• cloud
• dns
• domain-verification
• identity-manager

On this page, https://confluence.atlassian.com/cloud/update-product-access-settings-744721629.html it states to, "click Grant Access on the top right of the page". First they do not reference wh...

• Question
• cloud

We are seeing access denied error ( refer below for actual error message) eventhough user email address domain name matches the verified domain in atlassian access. error=access_denied&error_des...

• Question
• cloud
• identity-manager
• onelogin

We have over 100 users in our domain. Setting up the Atlassian Cloud product to use AD integration hints that I may have to pay for all users when I only want ~20 (one division) to access the Cloud p...

• Question
• access
• cloud
• identity-manager

I'm looking to use G-Suite an its SSO functionality for Atlassian Cloud applications. I'm following https://support.google.com/a/answer/7553615?hl=en but under Step 2 I don't see "From the global si...

• Question
• g-suite
• identity-manager
• sso

Dear ATLASSIAN,   Nice to meet you. A few minutes ago, I tried to delete my account on https://id.atlassian.com/manage-profile/close-account. But I saw below sentence. This account is the p...

• Question
• account-management
• cloud

Hi Guys,  one question with regards to MFA enforcement: If I got the Atlassian Access documentation right, Access would enable me to enforce MFA for all user accounts related to my organization...

• Question
• atlassian-guard
• cloud
• identity-manager
• multi-factor-authentication

when I trying to delete a Jira account, it prompting me this error:   You can't delete this account The account for XXXX XXX XXX can't be deleted because: This account is related to active ...

• Question
• cloud

Hi all, I have been trying to get User Provisioning right with Atlassian Access. When i put users into Roles (these are the groups in OneLogin) it synchronises and provisions the users themselves in...

• Question
• cloud
• identity-manager
• jira

Hi there,   I'm trying to rename our organisation for our entire Atlassian account (recent re-branding..) and I'm having trouble doing that from the Administration page.   Previous docu...

• Question
• atlassian-account
• identity-manager

I currently my team is using Jira, Bitbucket, and Confluence and I want to implement more security features. It is not clear weather Access is an additional cost to these services to provide more sec...

• Question
• cloud
• identity-manager

My manager recently purchased Atlassian Access and setup SAML with our Okta instance. Atlassian says we are 9 users over our 100 user license tier but I can't seem to find where I can deprovision lic...

• Question
• atlassian-guard
• cloud
• identity-manager

We are using Atlassian Access to sync our users from Azure AD to Jira by specifying the group "ALLUSERS". The group has 108 users. All the users seem to be synced OK but the users in the group is sho...

• Question
• identity-manager

I've verified that the TXT record for atlassian-domain-verification is present with TTL 86400 for my domain, which has its DNS at CloudFlare.  It's been there for over a week. The record shows ...

• Question
• dns
• identity-manager

Every time I get to jira I have to re-login with my gsuite login. How can I prevent jira from disconnecting me and allow me to stay connected for longer than a few hours?

• Question
• cloud
• identity-manager

Hi, I have added my domain name to the atlassian admin organization section. I plan to integrate with Azure AD so my users will authenticate with their Azure AD credentials for all things Atlassian ...

• Question
• identity-manager

Hi. I just want to know if it is posible to enter the email just once to acess the tool for first time, and not every time I need to access the tool. Thanks a lot in advance. Regards!

• Question
• account-management

We are part of a family of organizations that all share the same domain name for email addresses. Let's say we have a domain example.com and Company 1's users are john.doe@example.com but Company 2's...

• Question
• identity-manager
• sso

We have setup SAML and we looking for help to change if users go to the site URL on the cloud it redirects to SSO? Currently it goes to the standard login,

• Question
• cloud
• identity-manager

Hi all, I am trying to do the automated user provisioning from OneLogin to Atlassian Access and doing so with the help of this guide: https://onelogin.service-now.com/support?id=kb_article&sys_...

• Question
• atlassian-guard
• cloud
• jira
• jira-cloud

Hi We've just migrated off GSuite, but I don't understand how to convert users from Google Account authentication to normal Atlassian email user accounts. Help?   Thanks

• Question
• administration
• cloud

Hi,   We are trying to connect our O365 Accounts with Atlassian Access so that we won't have to create all the accounts from scratch. Now the question has arisen what will happen to the accou...

• Question
• access
• account
• active-directory
• atlassian-guard
• cloud
• +1 more tag...

Hello,   To be sure that all our users have enabled two-steps verification, we would need to know if using Admin user (our domain), we can check it   Thanks,   BR

• Question
• atlassian-guard
• cloud

I need to change my email and login id in Jira, but i am getting this error message:    Your account is managed. Contact your administrator to change your email address I am the admin f...

• Question
• atlassian-guard
• cloud

I have been adding multiple user accounts to our JIRA instance as our team has been expanding. However, I have run into one case where the invitation cannot be sent for an undisclosed reason. I have ...

• Question
• atlassian-guard
• cloud