Atlassian Guard

We are currently running JIRA servicedesk and JIRA on the cloud, and about to enable Atlassian Access for SSO. What happens to the existing user accounts (permissions, groups etc.) when we turn on SS...

• Question
• atlassian-guard
• cloud
• identity-manager
• okta
• security
• +1 more tag...

User was able to log into confluence previously. Any existing links require two step verification code to be sent via text, wrong phone number seems to be listed. How do we update the users phone num...

• Question
• cloud
• identity-manager

I created a directory and forgot to copy the details , how can I remove the created directory and try again to obtain the ? Directory base URL and API key  

• Question
• api
• cloud
• identity-manager
• key

I have a big problem to log in through the page, I have two user names for my unique email

• Question
• bug
• evaluator-resources
• identity-manager
• production

Is there a way to stop mass emails from Atlassian about account updates done by an administrator? It would be nice to have a warning before a setting is changed that states "All your users are going ...

• Question
• administration
• email
• identity-manager
• uncategorized
• update

Background: My company, acme.com has 10 different Cloud instances of various products. All instances are managed separately and individual Cloud instances. Goal: I want to setup a NEW cloud Organi...

• Question
• bitbucket-cloud
• cloud
• identity-manager
• jira-cloud

Hello,   We are currently in the process of migrating our server instances of Jira, Confluence and Bitbucket. We have set up and paid for Atlassian Access in order to simplify and centralize o...

• Question
• bitbucket
• bitbucket-cloud
• identity-manager

Hi,  I'm trying to setup our domain so i can send jira service desk emails from our domain rather than jira@company.atlassian.com. The instructions say to go to admin.atlassian.com to setup an...

• Question
• identity-manager

Hi,  I was told by a few team members that went to the Atlassian Summit that the use of Atlassian Access is free for government or education industries. I'm verifying if this is true and if s...

• Question
• atlassian-guard
• cloud
• identity-manager

As we configure Service Desk, we are looking to enable customers to log in using the accounts we've set up on our internal system. We do provide SAML, and it looks like Atlassian Access could potent...

• Question
• atlassian-guard
• authentication
• cloud
• identity-manager
• saml

Hello Team,   We have received a HelpNow ticket from one of the vmware employee's requesting the  administrator of vmwareweb.atlassian.net to delete my extra account.   P...

• Question
• cloud
• confluence
• jira

Trying to verify a domain with a TXT record, but already have a TXT record for the base domain. If I add a second TXT record will I break the first one? Example: JIRA Cloud Instance #1 DNS TXT Reco...

• Question
• cloud
• dns
• domain-verification
• identity-manager

On this page, https://confluence.atlassian.com/cloud/update-product-access-settings-744721629.html it states to, "click Grant Access on the top right of the page". First they do not reference wh...

• Question
• cloud

We are seeing access denied error ( refer below for actual error message) eventhough user email address domain name matches the verified domain in atlassian access. error=access_denied&error_des...

• Question
• cloud
• identity-manager
• onelogin

We have over 100 users in our domain. Setting up the Atlassian Cloud product to use AD integration hints that I may have to pay for all users when I only want ~20 (one division) to access the Cloud p...

• Question
• access
• cloud
• identity-manager

I'm looking to use G-Suite an its SSO functionality for Atlassian Cloud applications. I'm following https://support.google.com/a/answer/7553615?hl=en but under Step 2 I don't see "From the global si...

• Question
• g-suite
• identity-manager
• sso

Dear ATLASSIAN,   Nice to meet you. A few minutes ago, I tried to delete my account on https://id.atlassian.com/manage-profile/close-account. But I saw below sentence. This account is the p...

• Question
• account-management
• cloud

Hi Guys,  one question with regards to MFA enforcement: If I got the Atlassian Access documentation right, Access would enable me to enforce MFA for all user accounts related to my organization...

• Question
• atlassian-guard
• cloud
• identity-manager
• multi-factor-authentication

when I trying to delete a Jira account, it prompting me this error:   You can't delete this account The account for XXXX XXX XXX can't be deleted because: This account is related to active ...

• Question
• cloud

Hi all, I have been trying to get User Provisioning right with Atlassian Access. When i put users into Roles (these are the groups in OneLogin) it synchronises and provisions the users themselves in...

• Question
• cloud
• identity-manager
• jira

Hi there,   I'm trying to rename our organisation for our entire Atlassian account (recent re-branding..) and I'm having trouble doing that from the Administration page.   Previous docu...

• Question
• atlassian-account
• identity-manager

I currently my team is using Jira, Bitbucket, and Confluence and I want to implement more security features. It is not clear weather Access is an additional cost to these services to provide more sec...

• Question
• cloud
• identity-manager

My manager recently purchased Atlassian Access and setup SAML with our Okta instance. Atlassian says we are 9 users over our 100 user license tier but I can't seem to find where I can deprovision lic...

• Question
• atlassian-guard
• cloud
• identity-manager

We are using Atlassian Access to sync our users from Azure AD to Jira by specifying the group "ALLUSERS". The group has 108 users. All the users seem to be synced OK but the users in the group is sho...

• Question
• identity-manager

I've verified that the TXT record for atlassian-domain-verification is present with TTL 86400 for my domain, which has its DNS at CloudFlare.  It's been there for over a week. The record shows ...

• Question
• dns
• identity-manager