Can't verify domain using Cloudflare DNS

[Skip Shean]

I've verified that the TXT record for atlassian-domain-verification is present with TTL 86400 for my domain, which has its DNS at CloudFlare.  It's been there for over a week.

The record shows at https://www.whatsmydns.net/#TXT/atlassian-domain-verification.16w.co

But the domain still won't verify.  Because I'm using this domain for a SaaS that I don't have FTP access to, uploading the https file isn't an option.

Any ideas for getting this to validate?

[Daniel Eads · Accepted solution]

Hey Skip, welcome to the Atlassian Community!

Taking a look at your verification TXT record, I can see there's a misconfiguration based on what the validation is looking for. Looks like you've got the validation key set as a TXT record on a subdomain. The validation tool is looking for the validation record at the primary domain.

In Cloudflare, you'd create the TXT record with the @ symbol as the "Name" field:

Then the full record provided in the Atlassian admin panel will go in the "Value" field in Cloudflare:

atlassian-domain-verification=3j3XWJrC17tmxr8pArIzxpYMlp+z9HNhqzqaYCCKpSbkQSapwZIGRyqUlO3IhLDk

Once that new TXT record is in place (on the primary domain itself, using @ as the Name), the validation should pass!

Cheers,
Daniel