Atlassian Account

When using an Atlassian account that is not managed, it’s possible to change the email address, but we often receive the following notification on the email that we want to use: Sorry, we couldn'...

• Article
• account
• atlassian-account

I'm the site org for our account and needed to amend my email. Visiting the verification email link opened a SSO for our company and created a new account. I now can't access the original account and...

• Question
• account-identity

Hi everyone! I have an issue with the support website not letting me see the status of my support ticket I've created with it. It keeps saying, "Unable to display request" every time I try to use th...

• Question
• account-identity

I've been trying to change my email address but have not been receiving the confirmation email.

• Question
• account-identity

I'm a free trail user. I have registered an account with my email address successfully in Atlassian. But when i was trying to create a site,there was an error. And the error message is "Something w...

• Question
• account-identity

Hi, I am the only user and recently decided to get organized about my projects. So I added an org and selected manage users and invited my own email to be an admin. The invite is pending and never ar...

• Question
• account-identity

I don't know what's up with this. It just keeps saying "unable to verify domain" for both HTTPS and TXT verification methods, and those are all I can use. To verify the TXT record, I am able to run a...

• Question
• atlassian-account
• domain-verification

Hi,   We have a Atlassian instance in cloud connected to our IdP (Entra ID) with a bunch of users  in various access group. A bunch of our users (non Atlassian users/non licensed) is goi...

• Question
• account-identity

Upgrade to paid plan deactivated the account due to no payment details, and now it won't recognise me as the billing admin to reactivate by adding payment details. Nor will it let me contact Atlassia...

• Question
• account-identity
• account-management
• administration
• atlassian-account
• jira-administration
• +3 more tags...

Our organization recently migrated to a new tenant for managing our Microsoft accounts. Unfortunately, the SSO was not migrated during this time. This has left us in a position where none of the adm...

• Question
• account-identity

Hi, so I want to change my email address to something else, and the deleted the other account holding it. The 14 day period is already over though. It still tells me the email is in use.

• Question
• account-identity
• change-email

• Question
• account-identity

I don't receive any emails to my older account - kardinal_g@ua.fm. Maybe it's in suppression list? Maybe problem with whole domain "ua.fm"?

• Question
• account-identity
• email-this-issue

Good morning, I am trying to add the email address trello.sollusaas@loginseguro.online to my Atlassian account, and when I try to do this, I receive an error that says: "Invalid email - The provided...

• Question
• account-identity

Hello, I made a statuspage website to test some features a few years ago with a free plan. Recently, I found this account, and I was trying to remove the atlassian account but it restricted me from d...

• Question

Bonjour, je veux supprimer mon compte Atlassian et visiblement il faut que je nomme un contact technique primaire ?? Je n'utilise plus mon compte depuis 10ans et je veux juste supprimer mon compte. ...

• Question
• account-identity

Hi Atlassian Support, We’re trying to update the full names of a few team members whose names currently appear in different formats (e.g., all lowercase, all uppercase, or username-style). However, ...

• Question
• account-identity
• not%20applicable
• organization-administration

Hello Preface In our organization, like most others, we have need of system or service accounts from time to time. Accounts that aren't tied to any specific person but rather a function or a tas...

• Question
• account-identity
• account-management
• administration
• advice
• service-account

Dear sir. I would like to login into jira. However, there seems to be a problem with my account. When I try to log in, I get a screen that says access denied as below. I'm looking for someo...

• Question
• account-identity

Hello, on the page there is ta residency certificate from 2024. Where can i find the one from 2025? Thank you for your support!

• Question
• account-identity

After login via https://partnerportal.atlassian.com/ and filling in my user/pass I get to the following page:  Problem Logging In. We can’t log you in because of an authentication error. Link...

• Question
• account-identity
• atlassian-accounts
• not%20applicable

Can we please ask for information on how to reset the 2FA for an Atlassian account? One of our users have been having issues logging in due to a missing 2FA authenticator.

• Question
• account-identity

Здравствуйте, удалена учетка  с проектами из-за долгого отсутствия, восстановить не получается. Как это сделать?

• Question
• account-identity

Originally my Atlassian account was connected to my Gmail email account. When I joined my last employer,  I merged into my employer email account for ease of certification management. Now that I...

• Question
• account-identity
• cloud
• jira-software

What is the pricing for Jira Align?

• Question
• account-identity

https://www.atlassian.com/try/cloud/signup?bundle=devai I input the <name>.atlassian.net, name is available, but Something went wrong on our end. Please try again. If this keeps happening, co...

• Question
• account-identity
• jira