Atlassian Account

When using an Atlassian account that is not managed, it’s possible to change the email address, but we often receive the following notification on the email that we want to use: Sorry, we couldn'...

• Article
• account
• atlassian-account

Hi,   an external client can'login.  The password is ok, but for the first time there is an ask of validation in 2 steps. How configure it ? 

• Question
• account-identity

My customer has migrated domains and they are unable to login to Atlassian to change their SAML configuration. Can you please have Atlassian support contact me so that we can assist them. 

• Question
• account-identity
• atlassian-accounts
• not%20applicable

Dear Team, We have reviewed the billing details below and noticed a discrepancy between the Actual Charge and the Invoice Amount Could you please help clarify the reason for these differences? We w...

• Question
• account-identity
• cloud
• confluence
• confluence-cloud
• jira-software

My customer, Boston Dynamics uses Atlassian Network Services Inc web application. Who do I need to talk to?   My customer can’t get to 104.192.142.17, through the Cogent network. Can you prov...

• Question
• account-identity
• sourcetree

I'm trying to setup a connection to Jira from one of our customers. Our company is using Jira as well.   I did a lot of steps to setup the connection to our customer, they seemed to work fine....

• Question
• account-identity

Hello, I am experiencing a very frustrating issue with my Loom/Atlassian account, and I would appreciate help from anyone who has experienced something similar or from someone on the Atlassian/Loom ...

• Question
• account-identity

Hello, I want to delete my account i didnt know that i will receive an payment on 24 usd so how can I delete it please as soon as possible

• Question
• account-identity

I can not login in to my work jam account so I need help logging in please 

• Question
• account-identity

I currently work for a company and have a managed account.  The email address associated to me and my account is my company email.  When I look at my profile and see all of my IP (my questi...

• Question
• account-identity

I need help to delete my account.

• Question
• account
• account-identity
• billing
• not%20applicable

Hi, I'm trying to delete my Atlassian account via id.atlassian.com > Account settings > Delete account, but I get this error:   "You cannot delete your account. Your account cannot be de...

• Question
• account-identity

Hi, I'm trying to create a new Atlassian account on id.atlassian.com/signup. The form consistently shows this error right after I click "Sign up": "Invalid email address specified. Use another one."...

• Question
• account-identity

  Hi team,   I am completely stuck in a loop trying to delete my Atlassian account and data. I was on a trial, which I cancelled, and I waited for the trial period to end. Now, I am tryi...

• Question
• account-identity

How can I delete my Atlassian account after deleting every active subscription has been deactivated?   I have been attempting to delete my account, but the message saying "user has or one or m...

• Question
• account-identity
• atlassian-accounts
• not%20applicable

Hello, I wan't to delete my account, but I keep getting this message which won't let me. I don't have any active subscriptions. If anyone of the Atlassian team sees this please delete my account...

• Question
• account-identity
• atlassian-account
• subscriptions-and-billing

Hello, We migrated our e-mail from Infometric e-mail address to Vitec e-mail address, the address did not changed on the old projects. Did we miss any step when we migrated?   Best regar...

• Question
• account-identity

We are experiencing an issue when sharing Confluence Cloud page links in Microsoft Teams. When a Confluence page URL is pasted into a Microsoft Teams chat or message, Teams displays the link text as...

• Question
• account-identity

Dear ,   I have enabled 2 step verification and activated my microsoft authenticator app , it was working well . Recently I changed my mobile phone and I can not activate the new authenticato...

• Question
• account-identity
• atlassian-accounts
• jira
• jira-unknown-hosting-type
• not%20applicable
• +1 more tag...

Hello, I am not able to login as MFA enabled and lost recovery keys. Tried to follow the steps below: but there is no link or button of Can't Find your recovery key? Enter your email a...

• Question
• account-identity

Atlassian supports passkeys for signing in. Unfortunately, it is difficult to sign in with a passkey because the Passkey button is missing from the default login page. Here is a workaround...

• Question
• account-identity

Unable to create first workspace/site. During setup I receive "Something went wrong on our end." No Atlassian site URL was ever created. Trace ID: 67ee25d2ab62480ca02d897fd49805e6.

• Question
• account-identity

Hello,   Before I use the double identifications with app Atlassian. But I change my phone and I can't use this double identification. How can I put Atltassian authitificator in my new phone ?...

• Question
• account-identity

How the HELL do I close my account? This company makes it a hell impossible to achieve this

• Question

Delete my account so the email spam stops, ty. 

• Question
• account-identity

I need to delete my Atlassian account, but I am blocked because I am the sole billing admin. I have no active subscriptions and no other users to transfer this to. Please manually remove this restric...

• Question
• account-identity