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Atlassian Account Deletion Problem

Ciro Seraponte
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July 28, 2025

I want to delete my Atlassian Account.

I read the support page: https://support.atlassian.com/atlassian-cloud/kb/deleting-your-atlassian-account-when-you-are-the-billing-or-technical-contact/

I checked as for guide on: https://admin.atlassian.com/billing/<id>
I have no site on Jira and Confluence, both of them are Inactive. On the dashboard there are no other services or subscriptions.

At the following link I have a button to delete my account: https://id.atlassian.com/manage-profile/account-preferences

By pressing the button, I see the following message:

Your account can't be deleted because:

  • This account is related to active accounts that are set to AUTO-RENEW.
  • This account is the primary billing contact for one or more products.
  • This account is a technical contact for one or more products.
  • To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact.
  • Read our support documentation for more help and instructions: https://confluence.atlassian.com/x/pTgoPQ

If I go to the website my.atlassian.com, I can see one SEN license for the product: Bitbucket (Cloud) (Monthly Payments).
On this product I am the primary billing and technical contact.
I have no means of transfering this to another account, so my only solution is to delete the license.

On the license I can see two buttons: Request support and Manage subscriptions.

By clicking on Request support, it takes me to this page here which is not useful: https://support.atlassian.com/contact/#/

By clicking on Manage subscriptions it takes me to my bitbucket settings: https://bitbucket.org/account/settings/

On bitbucket settings I have no means of manging the subscriptions, but I see a delete account button; if I click it, it will say: You can delete your Atlassian account from your Atlassian account profile. Which redirects me to the first link.


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