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"Unable to display request" error when opening my support ticket

Shaun Hoffer
Shaun Hoffer
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July 24, 2025

Hi everyone!

I have an issue with the support website not letting me see the status of my support ticket I've created with it. It keeps saying, "Unable to display request" every time I try to use the provided URL the agent gave to me through my email. I don't know if I have any permission errors or if there is a database error from the backend, but I'm very confused as to why this is happening right now. Can anyone help me out with this issue?

msedge_8SKeCn375H.pngThank you!

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Philipp Sendek _catworkx_
Philipp Sendek _catworkx_
Community Champion
November 26, 2025

Hi @Shaun Hoffer and welcome to the community!

I have flagged your ticket for an Atlassian Support Engineer to have a look at it.
Crossing fingers that your case will be solved quickly.

Greetings
Philipp

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