Atlassian Account

Hi, I would like to change me email address, but I can't find the option in Account settings. If the Atlassian team could change it for me, the new email address I need to set is <email-address r...

• account
• community

I'm not clear about the real value of the starter license offer. When I click Get started or any "Buy" link on the Startup software. Development tools for startup and small teams. page I'm...

• account
• starter-licence

This question is in reference to Atlassian Documentation: Changing your Password The documentation says If your JIRA administrator has configured the user directory containing your account with ex...

• account
• documentation

This question is in reference to Atlassian Documentation: Cancellations I cancelled my JIRA subscription last month, but Confluence is still charging my account ?  could you please refund the m...

• account

Hello, I am using Confluence and JIRA in South-Korea everyday. I want to migrate JIRA and Confluence to AWS Seoul region. Is it possible ? If possible, could you please migrate our service direct...

• account
• cloud
• confluence-cloud
• jira-cloud

Hi, we would like to change the following email-adress'es of our account to a diffrent, without creating a new account: Atlassian Documentation Atlassian Support Atlassian Developers Atlassian ...

• account
• notification

This question is in reference to Atlassian Documentation: Licensing and application access Hello, this page seems a little bit broken. I get many errors with rendering macro include.

• account

This question is in reference to Atlassian Documentation: Someone has already registered that SSH key I'm getting this error message after trying to register my public key in one account, but I h...

• account
• key
• ssh

I have created a new cloud account under jamlinked.atlassian.net and I have been unable to login to it.   Any help would be greatly appreciated.

• account
• cloud
• login

1) Is there a way to use 2FA in combination with JIRA/Confluence Cloud? 2) Are there any plans for that to increase security with 2FA, if so what is the planning for that.

• 2-factor-authentication
• account

I have not received any email notifications from Atlassian Answers today. Thank you and regards, Kay

• community
• email
• feedback-forum

Hello, I’m evaluating Big Picture and I tried the Free Trial for a day but made the mistake of uninstalling (instead of disabling). Now I’m unable to do to the free trial (But Now is the only option...

• big-picture
• trial

This question is in reference to Atlassian Documentation: Log in as another user When I log in as another user an email notification is sent to that user. I'm logging in to test permissions so that ...

• account
• sudo

This question is in reference to Atlassian Documentation: Add, edit and remove users Ask your question here...

• account
• user-management

This question is in reference to Atlassian Documentation: Set up your trial Ask your question here...

• account
• password
• reset

This question is in reference to Atlassian Documentation: Set up your trial How do I terminate trial and delete site? I started trial, checked what I wanted and now I want to terminate trial and co...

• account
• trial

• account
• atlassian-account

This question is in reference to Atlassian Documentation: Enable self sign up I have set it up, but not sure how a person would initiate the self sign-up. Is there a specific url that I should send....

• account

Today I was wandering what would be the cost of upgrading our company's JIRA to v7. I've noticed, that renewal of our maintenance/upgrades period would cost 16000$ and it would extend the period only...

• account
• atlassian-account
• licence

• billing

Hi Atlassian Support,   We already have 25 User Stash license. Do we get a special price if we would to increase our user license to 100? Please advise. Thank you. Vina Delta Controls Inc....

• licence

I have two Atlassian accounts; one from my old job (and so on my old, inaccessible, work email account) and a new, personal one. Is there any way to merge them?

• community

When I'm working remote and using VPN, I'm not able to log into any of our Atlassian Cloud products (JIRA, Confluence, Hipchat). Please help! I know Atlassian Cloud is out in the open and there is no...

• account
• vpn

This question is in reference to Atlassian Documentation: Manage users and groups I am a site-admin but unable to add another user to site-admins group. I click "Add" button, type in the user (or se...

• account
• user-management

...urchase we have been advised by Kameron True I need to make the request to for the refund. Please can you advise if you require any additional information to enable you to proceed.  Kind Regards, K...

• billing