Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

additional IPs for accessing atlassian cloud

We were following this guide to allow traffic from the cloud to our internal server

However, another IP was discovered that needed to be added to the allowed list.  The IP in question is 

Can someone confirm if this should be added to the IP ranges that are available on the above URL, and if there are any additional IPs that need to be considerd.



1 answer

0 votes
Shannon Atlassian Team Apr 18, 2018


That doesn't appear to be one of our IP addresses since we use Amazon for Cloud hosting. This IP isn't part of that.

What wasn't working exactly before you allowed it? Is it possible the IP address belongs to a 3rd-party add-on provider?


Hi Shannon,

We were just doing  a synch from HP ALM to JIRA, for an issue with an attachment.

We assumed it was the IP that was storing the attachment details from JIRA.  After we allowed this IP, the attachment was sync'ed to HP ALM.

Do you have a list of 3rd party add-on providers that potentially need firewall rules opened ?

Shannon Atlassian Team Apr 19, 2018


I do not have a list for that, it depends on which add-ons you have installed. You would need to contact the add-on developers individually for a list of IP addresses their add-on might use.



There are no add ons from JIRA perspective.  It looks like the IP stated above is where the Jira issue is storing the cloud attachment. We simply were trying to retrieve the Jira issue and attachment details via a sync client into another test tool - HP ALM..

Not sure how this IP comes into play, so now even more confused.

Thanks anyway,


By there way, I did a quick search on the IP that I am inquiring about  and it is from Teridion. Teridion ( is a content-delivery-platform like akamai, and it is used by SaaS providers like Atlassian. This guide did not mention anything about Teridion, if you have any info about it please let me know. We need to whitelist the Teridion IP so that we can let the attachments sync to our ALM  server internally.



Shannon Atlassian Team Apr 20, 2018

Hi John,

I reached out to our network engineering team, and they let me know that this is one of the IP addresses that is mentioned here:

To accelerate file transfers going through, we use a technology provider that will terminate your TCP connection in the closest public cloud provider. Because of this, you may see that will resolve to various IPs from various public cloud provider ranges. The list of public cloud providers and the particular one you're redirected to is highly dynamic and will change over time, even based on time of day. This is to give you the best possible experience when downloading and uploading files, but also means we can't provide a fixed IP range for this service.

I hope that clarifies things for you!



Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Atlassian Account

Upcoming AMA with the Atlassian Identity Product Managers!

"Atlassian Account" is a space where you can raise questions about your Atlassian Account and your identity across all of our Atlassian Cloud Products. This involves understanding User Managemen...

1,381 views 8 17
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you