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Having a problem getting our domain verified?

Oscar Young
Oscar Young Apr 23, 2018

Hi,

I am having a problem getting out domain verified? I have creating a TXT record in on DNS server with the provided information and I have also uploaded the .html file to our root folder directory on our domain web server. I have started the process on Thursday April 19th and according to your documentation it states that the process can take up to 72 hours or maybe sooner. Can you provide any insight on why the domain has not been verified?

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Shannon S
Shannon S Atlassian Team Apr 23, 2018

Oscar,

Our Cloud team will need to take a look at this for you, so I made a ticket in our support queue.

You'll receive the ticket number in your email. On that ticket, can you please confirm your Cloud URL as well as your timezone so we can make sure the right team is supporting you?

Thank you!

Shannon

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