Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Having a problem getting our domain verified?


I am having a problem getting out domain verified? I have creating a TXT record in on DNS server with the provided information and I have also uploaded the .html file to our root folder directory on our domain web server. I have started the process on Thursday April 19th and according to your documentation it states that the process can take up to 72 hours or maybe sooner. Can you provide any insight on why the domain has not been verified?

1 answer

0 votes
Shannon S Atlassian Team Apr 23, 2018


Our Cloud team will need to take a look at this for you, so I made a ticket in our support queue.

You'll receive the ticket number in your email. On that ticket, can you please confirm your Cloud URL as well as your timezone so we can make sure the right team is supporting you?

Thank you!


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Account

How to change your Atlassian account email address

When using an Atlassian account that is not managed, it’s possible to change the email address, but we often receive the following notification on the email that we want to use: Sorry, we couldn'...

1,065 views 2 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you