Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,362,001
Community Members
 
Community Events
168
Community Groups

How to Contact the mail administrator to whitelist the domain mailer.atlassian.com

I am not receiving verification emails from Atlassian, and the help site suggests that i should contact the mail admin to whitelist the domain mailer.atlassian.com. The question is how do i contact the mail admin.

3 answers

1 vote

We can't tell you how you would contact your mail admin - we know less about your email systems than you do.

Thanks Shannon, i got a workaround and here are the steps, just in case it helps others as well:

1) Click on Cant log in, and give the Academy email id as the recovery email id

2) Reset the password using the recovery email sent to the email id

Shannon S Atlassian Team Apr 24, 2018

Hi Vijayakumar,

This uses the same method as the original verification does, so if you got those and not the first one it just means that your email server either blocked the emails or moved them to a spam folder.

At any rate, I'm glad you were able to log in, using that method! It may not work for everyone if the emails were truly not sent from our servers.

Take care, and have a pleasant week.

Shannon

0 votes
Shannon S Atlassian Team Apr 23, 2018

Hi Vijayakumar,

Nic's right, but there might be another solution. If, when you added the user or triggered the email, your mail server responds to us with "550 User Not Found" then that email address gets blocked from further emails since the mail server essentially told us it doesn't exist.

Support can check our logs for the specific email address and let you know if it's been blocked. We can also remove the block.

If you want to check this first, please raise a ticket at support.atlassian.com and we can have a look for you.

Regards,

Shannon

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Account

How to change your Atlassian account email address

When using an Atlassian account that is not managed, it’s possible to change the email address, but we often receive the following notification on the email that we want to use: Sorry, we couldn'...

1,738 views 2 23
Read article

Atlassian Community Events