It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

User tier and billing question

If we purchase a block of 50 users now and then in 3 months purchase a block of 200, is the cost of the original 50 taken into account so we pay the discounted amount? - regarding annual payment for cloud.

1 answer

1 accepted

0 votes
Answer accepted

Your existing user licences will be taken into account.

But you don't buy them in blocks, access is done in tiers.  You won't be adding 200 users, you will be increasing the tier from 50 to 300 (for 250 users, there is no tier there, it's 200 and 300).

@Nic Brough _Adaptavist_ - thank you.

So, when we move to the block of 300, is the price the 300 price added onto the 50? Or do they retroactively reduce the total amount, so we just pay the lower cost of the 300?

No, the 50 is taken into account as you've paid for them already.  The price you will pay for 300 is the same as if you'd bought new, but you've already been paying for 50.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Atlassian Account

Are you interested in Atlassian as your Identity Provider? (Login with Atlassian)

Hey Marketplace Vendors, I’m Nehal, a Product Manager in Identity, at Atlassian. We have been considering a ‘Login with Atlassian’ functionality for our third party cloud vendors. We envision t...

136 views 2 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you