Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

User tier and billing question

Becky LeBlanc June 19, 2018

If we purchase a block of 50 users now and then in 3 months purchase a block of 200, is the cost of the original 50 taken into account so we pay the discounted amount? - regarding annual payment for cloud.

1 answer

1 accepted

0 votes
Answer accepted
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 19, 2018

Your existing user licences will be taken into account.

But you don't buy them in blocks, access is done in tiers.  You won't be adding 200 users, you will be increasing the tier from 50 to 300 (for 250 users, there is no tier there, it's 200 and 300).

Becky LeBlanc June 19, 2018

Thank you !!

Becky LeBlanc June 19, 2018

@Nic Brough -Adaptavist- - thank you.

So, when we move to the block of 300, is the price the 300 price added onto the 50? Or do they retroactively reduce the total amount, so we just pay the lower cost of the 300?

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 19, 2018

No, the 50 is taken into account as you've paid for them already.  The price you will pay for 300 is the same as if you'd bought new, but you've already been paying for 50.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events