Atlassian Account

I don't know what's up with this. It just keeps saying "unable to verify domain" for both HTTPS and TXT verification methods, and those are all I can use. To verify the TXT record, I am able to run a...

• atlassian-account
• domain-verification

Hi,   We have a Atlassian instance in cloud connected to our IdP (Entra ID) with a bunch of users  in various access group. A bunch of our users (non Atlassian users/non licensed) is goi...

• account-identity

Upgrade to paid plan deactivated the account due to no payment details, and now it won't recognise me as the billing admin to reactivate by adding payment details. Nor will it let me contact Atlassia...

• account-identity
• account-management
• administration
• atlassian-account
• jira-administration
• +3 more tags...

Our organization recently migrated to a new tenant for managing our Microsoft accounts. Unfortunately, the SSO was not migrated during this time. This has left us in a position where none of the adm...

• account-identity

Hi, so I want to change my email address to something else, and the deleted the other account holding it. The 14 day period is already over though. It still tells me the email is in use.

• account-identity
• change-email

• account-identity

I don't receive any emails to my older account - kardinal_g@ua.fm. Maybe it's in suppression list? Maybe problem with whole domain "ua.fm"?

• account-identity
• email-this-issue

Good morning, I am trying to add the email address trello.sollusaas@loginseguro.online to my Atlassian account, and when I try to do this, I receive an error that says: "Invalid email - The provided...

• account-identity

Hello, I made a statuspage website to test some features a few years ago with a free plan. Recently, I found this account, and I was trying to remove the atlassian account but it restricted me from d...

Bonjour, je veux supprimer mon compte Atlassian et visiblement il faut que je nomme un contact technique primaire ?? Je n'utilise plus mon compte depuis 10ans et je veux juste supprimer mon compte. ...

• account-identity

Hi Atlassian Support, We’re trying to update the full names of a few team members whose names currently appear in different formats (e.g., all lowercase, all uppercase, or username-style). However, ...

• account-identity
• not%20applicable
• organization-administration

Hello Preface In our organization, like most others, we have need of system or service accounts from time to time. Accounts that aren't tied to any specific person but rather a function or a tas...

• account-identity
• account-management
• administration
• advice
• service-account

Dear sir. I would like to login into jira. However, there seems to be a problem with my account. When I try to log in, I get a screen that says access denied as below. I'm looking for someo...

• account-identity

Hello, on the page there is ta residency certificate from 2024. Where can i find the one from 2025? Thank you for your support!

• account-identity

After login via https://partnerportal.atlassian.com/ and filling in my user/pass I get to the following page:  Problem Logging In. We can’t log you in because of an authentication error. Link...

• account-identity
• atlassian-accounts
• not%20applicable

Can we please ask for information on how to reset the 2FA for an Atlassian account? One of our users have been having issues logging in due to a missing 2FA authenticator.

• account-identity

Здравствуйте, удалена учетка  с проектами из-за долгого отсутствия, восстановить не получается. Как это сделать?

• account-identity

Originally my Atlassian account was connected to my Gmail email account. When I joined my last employer,  I merged into my employer email account for ease of certification management. Now that I...

• account-identity
• cloud
• jira-software

What is the pricing for Jira Align?

• account-identity

https://www.atlassian.com/try/cloud/signup?bundle=devai I input the <name>.atlassian.net, name is available, but Something went wrong on our end. Please try again. If this keeps happening, co...

• account-identity
• jira

I can't login. You ask for email, I give it, you say you have sent an email to me but it doesn't come in. I've checked spam & all other. Nothing. This is very serious because I can take company's...

• account-identity
• jira-mobile-apps

  Hello, I have no idea how this "myname-numbernumber" named account is created. I'm trying to delete that account but I can't and exhausted while trying this.. Has anyone encountered this? If ...

• account-identity

Hi! We have 2 employees that have had their accounts first deactivated and then deleted since we don't use Atlassian anymore. However another organization wants to add them using their corporate ema...

• account-identity

Hi, does anyone know if the billing structure described in the answer to this question still stand? Solved: Multiple Jira sites and licences under one Atlassi... This post is 5 years old. I am tr...

• subscriptions-and-billing

We had an admin account but he left the organisation. We need to transfer the admin role to another account. How can we do this??

• account-identity