Atlassian Account

Dear all,   We have some mates that they don't have our company email accounts but they work for us, and we need to they have access to our Jira board and confluence pages. Could you please h...

• account-identity

Hello, I need to know if and how it is possible to manage multiple sites (https://site1.atlassian.net/ + https://site2.atlassian.net/ + ...) under one main atlassian admin page (https://admin.atlass...

• account-identity
• administration
• billing
• jira-administration

I get the dreaded “This account is related to active accounts that are set to AUTO-RENEW This account is the primary billing contact for one or more products. This account is a technical contact f...

• account-identity
• delete

Hi all, I have a free jira cloud account.  My team is composed of 10 users and we use it for our projects. On some project we'd like to give our customers access to the account, in order to ma...

• account-identity

Hi, I have an ATALSSIAN account provided by my organization. My organization had been acquired in the last year by another organization. The account for ATALSSIAN remained with the same email/pa...

• account
• account-identity
• delete

Hi there We are looking to move away from G Suite integration soon. I was looking for this and could not find anything specific. I did look at the Password management under Security settings thoug...

• account
• account-identity
• gsuite

I seem to have been billed incorrectly. I have the reference number of the invoice, but not the invoice itself. How can I get a copy of the invoice?

• atl-ca
• billing
• contact
• invoice

I am trying to set up G Suite sync for my organization for Confluence Cloud, but I'm stuck on a page that says We could not retrieve information for this organization. Refresh the page to try again...

• account-identity

I'm attempting to access a Jira board and Bitbucket for a project I've been added to, and when attempting to access any of the resources, I get a message stating i need to re-verify my account, but I...

• account-identity

When I added my profile it assigned me a circle with a purple background and white initials.  I would like to change the color from purple to another color.  Is that possible?  Thanks.

• account-identity
• display
• profile

Using the latest brave web browser I am infinitely re-directed between https://id.atlassian.com/ and https://start.atlassian.com I have tested on Chrome and it works just fine. What is odd is t...

• account-identity

After connecting G Suite to atlassian I can not see any boards in jira nor any repos in  Bitbucket. Sometimes I even get promotet to create a new organization.  What is going on? Looks lik...

• account-identity
• jira

Is someone with site access able to see all projects? How can I make people access to only particular project? 

• account-identity

Most of my use of Atlassian products is on my company's server (confluence.mycompany.com etc). When I access this community, or other Atlassian cloud products, I am signed in with my personal Atlass...

• account-identity

As a client from India, we want to know the tax implications when payments are made thru Credit Card on monthly basis.   We need to know whether 10F certificate requested by Tax consultant wil...

• account-identity
• atl-ca

Our Atlassian User Profiles are managed by Okta. The profile information synced between Okta and Atlassian. Is there any way to filter users based on their Organization/Department using JQL?

• account-identity
• jql
• profile

I am using Jira service desk to serve internal customers. One of my customers became an agent as well. I turned her account into an agent account, but now there are two. Is there a possibility to mer...

• account-identity
• jira-service-desk

Hello. How we able to change our "Company address" in "Technical contact" to the same address in "Billing contact"? Why we can't do that?

• account-identity

I cannot access "Enablement Academy" and "Accreditation" on enable.atlassian.com. Error messsage "you don't have access to this page shows up

• account-identity

We are not getting our monthly invoices email to us anymore. I am missing the one for August.  

• account-identity

• account-identity

Hi!   I will be happy if Atlassian team implements the order functionality via column "Support Expires"   Please, add comment if you think it's interesting improvement   Ch...

• account-identity
• my.atlassian.com

Hello Atlassian community,   I have a business case where I want to see the total time of a user in my instance from creation date to deactivation date. Right now in Atlassian cloud I can only...

• account-identity
• user-management

From time to time we go thru the user list and turn off product access for users that do not seem to use one of our products anymore. Sometimes we turn off access for an account that does need access...

• account-identity
• confluence
• confluence-cloud
• jira
• jira-cloud
• +4 more tags...

I would like to permanently delete some of my sites and products that were created to test and are currently already disabled. Thanks in advance.

• account-identity