Atlassian Account

Hi, I used to have a I think it was "Professional" account that I paid for so I could use the Advanced Roadmaps feature. I stopped paying for it because I wasn't using the roadmap feature but I no lo...

• account-identity

I am writing this out of extreme frustration as I have been trapped in a horrendous technical loop for over two hours trying to exercise my right to delete my data under GDPR. The Problem: I am try...

• account-identity

I cannot delete my Atlassian account because I am listed as the last billing admin with active entitlements, but I cannot find any subscriptions. Please remove me from all billing accounts or list th...

• account-identity

Al intentar eliminar mi cuenta varias veces en las últimas semanas, recibo el siguiente mensaje: " No puedes eliminar tu cuenta.  Tu cuenta no se puede eliminar porque: El usuario es el últi...

• account-identity

My Trello account uses Google SSO and is registered to the gmail domain (@gmail.com). I set up Google Workspace at a custom domain and renamed that Google account to use the new domain (same underlyi...

• account-identity

Hello, I've been trying to delete my account for over a month. I've cancelled my subscriptions and everything, but I can't; I don't know what else to do. Please help me. Thank you.

• account-identity

I cannot delete my Atlassian account because I am listed as the last billing admin with active entitlements, but I cannot find any subscriptions. Please remove me from all billing accounts or list th...

• account-identity

It's exhausting to try to delete the account and to end suscription from free tiers in products. The UI is nothing but confusing and not intuitive. I need help. It can't be this hard.

• account-identity

Please delete my account.

• account-identity
• cloud
• customer-service-management

Good morning, For tax purposes, we kindly request that you provide us with the tax residency certificate for the entity ATLASSIAN PTY LTD, VAT ID EU372001951, for the 2026 tax year, with whom we mai...

• account-identity

When I go to https://id.atlassian.com/manage-profile/account-preferences and click on "Delete account", I am told that I cannot delete my account because I have active subscriptions or I am an a...

• account-identity
• account-management

Hi I needed help with a problem related to invisible but I cannot contact any human agents Please help. I guess u are a human.  I have written to many people but...  I m lost and stuck ...

• account-identity
• atlassian-accounts

Dear Team, I am Senthilkumar Thiyagarajan from Caresoft Global, serving as Jira Billing Admin / Org Admin. We receive Jira billing invoices on the 7th of every month. The invoices provide applicat...

• account-identity
• jira-admin

Hi, I have been facing this issue for the past few weeks where, whenever I open an Atlassian Community page, it keeps reloading automatically after the page loads. This refresh happens every 4–5 sec...

• atlassian-community

@atlassian  Hi, so I want to delete my account! News flash, as everyone here, I've tried it, it was not possible. I cannot deactivate the free things (i.e. groups, projects), which are run by t...

• account-identity

Hi everyone, I unintentionally created a new Atlassian organization and I'm trying to delete it, but I'm stuck. Situation: The organization was created unintentionally. I am the only user and th...

• account-identity
• customer-service-management

Hello Atlassian community.  I have to say I am very frustrated with the user experience when it comes to deleting your account and I can see I am not the only one, so please take a moment to ...

• account-identity

Hello, I need help deleting my account. I unsuscribed everything (i only had free Loom app) and waited 14 days and yet I cannot delete my account. When I try to contact support, they ask me for my...

• account-identity

Hi I can't seem to login to Loom when I try to login with my google account as I previously did. It keeps reverting back to an old email address which I no longer have access to. I have tried to upda...

• account-identity

I set up the Two-step verification method to use the authenticator app. However, the app has never opened to authenticate since registering and I always have to use the recovery key to login to ...

• account-identity
• atlassian-accounts
• not%20applicable

i cant remember my managed account admin email. how do i get/retrieve the email. i can access my account with Users but cant remember admin email please can you  help?

• account-identity

Hi, I'm trying to deactivate a user account but get the message "User is last billing admin of a transaction account that has one or more active entitlements."   However, I can't find any tra...

• account-identity

I have been trying to delete my account for the past two hours.   When I try to, it tells me, "User is last billing admin of a transaction account that has one or more active entitlements." &...

• account-identity

Hello, I tried to delete my account and I got this message: Your account can't be deleted because: User is last billing admin of a transaction account that has one or more active entitlements...

• account-identity

Hi, The email attached to the administrator account for various Trello boards I set up and manage is no longer accessible and I need to regain access or transfer ownership to my new email. I'm not ...

• account-identity
• atlassian-account
• email