Atlassian Account

Hey everyone,  Here is my use case, my account is an org admin of atlassian and I created a org API token.  What I would like to do, is creating a new API token, for a specific user, via ...

• account-identity
• api
• rest-api

Hello, Im trying to add an user (like I did before) and it show like I can't because the account is deactivated     Im org admin and when I delete an user I added before without...

• account-identity

Hello, i can't login to my other account. (i created this account to create a support ticket) It says it sends a code to my email, but the email never arrives. My Bitbucket repo page is bitbuck...

• account-identity

Hi I am trying to completely erase my account but seems I cannot do it Please could you help me This is what I get You can't delete your account Your account can't be deleted because: ...

• account-identity

Lost access to MFA for our main account and don't have recovery phrase. I created this account so at least I can post something about the issue. Resetting password didn't work and don't get the optio...

• account-identity
• jira

My colleague has a Atlassian account with Google SSO. There is a user account that had a Google account conflict (personal account & Google Workspace account) in September 2024, which was fixed ...

• account-identity
• google

We have SCIM and Google SSO setup. We deleted a group that made a sync group fail resulting in deactivation of our org admin accounts. We can't login to create a ticket and require URGENT help to fix.

• account-identity
• atlassian-guard
• sso

I am trying to create a token for the MCP APIs and following documentation was provided    Manage API tokens for your Atlassian account | Atlassian Support but i am not able to connect t...

• account-identity
• atlassian-accounts
• not-applicable

I manage a corporate email provider, and one of my users reported not receiving account recovery emails from Atlassian, because the recovery email is not arriving in their inbox. I conducted several ...

• account-identity

    I am generating an api token from, https://id.atlassian.com/manage-profile/security/api-tokens. I wanted to know what types of permission this token gives, writing? reading? 

• account-identity
• atlassian-accounts
• not-applicable

Hi! I have a side panel that I don't recognize (the white one) and I don't understand why I have it. I was looking for a side panel that I think is called "Project side panel"? (The black one)...

• account-identity

this is my profile management page. i wanted to change my profile image so i clicked my profile icon and select "프로필 사진 추가" which means "add profile image" in korean.   but at the bottom l...

• account-identity

Is it possible to transfer all data associated with an Atlassian account for a given Jira instance to another Atlassian account in the same Jira instance? (That includes filter ownership, dashboard o...

• account-identity
• atlassian-cloud
• email-change

Hi,   We lost the password for our admin account. Could not receive the recovery email when using the password recovery function.   Please help to check the email suppression list for ...

• account-identity

I am unable to access my account at https://gbcsf.atlassian.net/. Additionally, when I try to select "Technical Issues and Bugs" to contact your support team, I receive the following error messa...

• account-identity
• atlassian-account
• cloud
• confluence
• confluence-cloud
• +1 more tag...

Why don't I see Loom on the list of products in the Community? My specific question:  I need info about the Google Drive Quick Record feature.  I see it in my Account Settings but I c...

• google-drive
• loom

Hello, What is the best way to unsuppress our site admin's email? The user is unable to sign in or receive the password reset email. I am not able to open a ticket on their behalf and directed to ha...

• account-identity

We currently subscribe to a handful of our on-call calendars in Confluence for users who do not use Jira/OpsGenie. Will this functionality persist? This is not available in the current ops setup and ...

• account-identity
• jsm
• ops
• opsgenie-cloud

Hello,   for some days we can't receive emails because your IP is on hostkarma blacklist can you whitelist this?   H=mta-174-81-103.atlassian.com.sparkpostmail.com [192.174.81.103...

• account-identity

buongiorno chiedo assistenza per poter installare nuovamente dms su postazione grazie

• account-identity
• atlassian-accounts
• not-applicable

Multiple accounts in our or organisation are not receiving any emails from any of the Atlassian services. This includes also the main email of the organisation admin. Due to this we cannot raise any...

• account-identity

Dear Atlassian Support Team, We are currently experiencing an issue with processing our subscription payment. Every time we try to make the payment, an error occurs. Could you please assist us in re...

• account-identity
• not-applicable
• subscriptions-and-billing

I have created a new Atlassian new account with my official email Id. I also have another Atlassian account signed up with my personal email Id, but this account doesn't contain any badges, certifica...

• account-identity

  Two-step verification is preventing me from logging in to my account. I need the two-step verification disabled and redo the two-step setup.  

• account-identity

I'm trying to recover the password for this user but i'm not receiving any atlassian email.

• account-identity
• atlassian