Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Why is the email address in Atlassian Community not being synchronized with my Atlassian Account?


Hi there,

recently I changed my email address in the Atlassian account but Atlassian Community still uses my old one. Therefore, all notifications are sent to it. I'm unable to edit the email address for the Community directly, because I'm being redirected to my Atlassian Account.

What do I have to do to make this work, i.e. the email address gets updated in Community?

I thought there would be a regular sync between Community and Account.

Do you experience this as well?

1 answer

1 accepted

0 votes
Answer accepted
Andy Heinzer Atlassian Team Jun 22, 2018

The Community site should be using the site record for your account name, email address, etc.  However this does not sync immediately, like other Atlassian sites can.  Instead this only happens when you login to Community.  So I would recommend the following steps:

  1. Go to and then Logout of your session
  2. Go to the site and confirm your changes here and save them.
  3. Then try to return to the community site: and login once more

I would expect that only upon a new login to the community site for your user profile details to possibly change.

If this does not work as expected, could you please navigate to your user profile in Community, and then share your profile URL with me so that we can investigate the details of this further.

Hi Andrew,

thank you! Logging out and in again did the job :)

Is it possible to automatically log the user out once the new email has been verified? If not it would be great to warn users that they have to log out and in again so that this change is applied.

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events