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How can I either submit a support ticket or figure out how to recover my account. Our company uses SSO, however, we recently rebranded and changed our email address associated with our IDP. I'm the ...

• Question
• atlassian-guard

I have an SSO account, and according to this link: https://support.atlassian.com/bitbucket-cloud/kb/how-to-set-a-password-for-the-bitbucket-account-created-via-sso/ I should be able to add a passwo...

• Question
• bitbucket
• bitbucket-cloud
• cloud

Problem Description I've configured a custom Rovo Bot to automatically create structured bug tickets in Jira from user descriptions. The bot is designed to immediately generate a complete bug re...

• Question
• rovo-atlassian-intelligence
• ticket-creation

I uploaded a pdf file onto filename field. But I cannot access or see it. 

• Question
• cloud
• confluence
• confluence-cloud

Do service accounts API token applies to JSM? There are only Jira and Confluence in "Select token scopes" 

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello,   We are using goals and we have just realised that we are unable to update current metrics. I assume that is due to the new update of metrics but I do not feel confident to transfer to...

• Question
• cloud
• jira
• jira-cloud
• platform-experiences

We got a ticket with another one repository with malware - https://bitbucket.org/demoplatform/demo22  # Security Analysis Report - Malware Detection `routes/api/auth.js` (lines 21-...

• Question
• bitbucket
• bitbucket-cloud
• cloud

jira projects

• Question
• atlassian-accounts
• cloud
• jira
• jira-cloud
• not%20applicable

I don't see such option like "Platform settings" in my Jira admin options. Can someone help ?

• Question
• atlas

Hi everyone, I'm using "new" Forms on jira service tickets for conditionnal and dynamic fields.  After form submission, I would like to make an automation making a synthsesis of all answe...

• Question
• cloud
• jira
• jira-service-management
• jira-service-management-cloud

I try to login to my account in Trello. I then have to enter the code from the Authentication app - but I do not have Trello there, nor do I have the emegency code. When trying to retrive the code I ...

• Question
• authentication
• cloud
• password
• trello
• trello-cloud

Hi community,  Our client would like a feature that limits the number of approvals to one per group in multi-group approval workflows. Specifically, when there are multiple users in a group, on...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi  @Elle Ky and Atlassian, When the autoconversion from the legacy editor to the cloud editor happens, is the page version incremented?  And will the page storage format change?and&...

• Discussion

I received the email regarding  We've deprecated nine organization APIs * How do I check and knows that I'm concerned? I am on Cloud for my standard instance.  Can someone help?

• Question
• cloud
• jira
• jira-cloud

Our company started to investigate Customer Service Management app as it could bring more to the table in comparison to JSM in terms of sharing Knowledge Base, but it seems it has same limitation as ...

• Question
• customer-service-management

Hi all,   Trying to create multiple checkboxes in Jira Atomation when setting up a new task.   But it seems the editor behind is a plain text editor, in fact, and can't interpret "[] " ...

• Question
• cloud
• jira
• jira-cloud

Title: Can administrators add custom attributes to users (not customers) in Jira Service Management? Body: In the latest version of Jira Service Management, is it possible for administrators to ad...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

HI  i want to change default value of field if creator = user1. Can you help me I tried with postfunction in workflow but it havent conditions ( I also have Script Master plugin , but dont k...

• Question
• cloud
• jira
• jira-cloud
• jsm
• scripting
• +1 more tag...

I’m using a JQL filter based on the updated field. In the normal case, I query standard issues only for a project. (subtasks field is included) When a timestamp is available, I query both standard ...

• Question
• cloud
• jira
• jira-cloud
• jira-data-center

I need to track time in between the fields , I have created automation ,here I can able to track the time in between the fields for newly created issues only.But I want to track the time for old issu...

• Question
• cloud
• cloud-automation
• jira
• jira-cloud

We are testing a Prolaborate macro and need to retrieve the currently logged-in user’s email. However, without additional permissions, we are unable to fetch the email. When profile vis...

• Question
• cloud
• confluence
• confluence-cloud

We are testing a Prolaborate macro and need to retrieve the currently logged-in user’s email. However, without additional permissions, we are unable to fetch the email. When profile visibility pe...

• Question
• confluence
• confluence-server
• server

My workspace is not showing now. Please help. Why is this?

• Question
• bitbucket
• bitbucket-cloud
• cloud

...hitelist your IP"   What we tried: Added  atlassian-ip-ranges: true  and  size: 4x  to the pipeline step - did not work Checked the outbound IP using  curl -s ifconfig.me...

• Question
• bitbucket
• bitbucket-cloud
• cloud

Title: Can I add custom attributes to user profiles in Jira Service Management (Cloud, Premium)? Body: We are using Jira Service Management Cloud (Premium) and managing users via the User Manage...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud