Rovo Bot Fails to Create Jira Ticket on First Attempt – Requires Manual Retry

[Dor Blayzer]

Problem Description

I've configured a custom Rovo Bot to automatically create structured bug tickets in Jira from user descriptions. The bot is designed to immediately generate a complete bug report with all required fields (Summary, Description, Environment, Steps to Reproduce, etc.) whenever a user mentions an issue.

The Issue:
The bot does not create the Jira ticket on the first attempt. Instead, I have to explicitly ask it to "create the ticket" or "do it again" in a follow-up message before it actually executes the agent_action_jira_issue_create action.

Expected Behavior

When I provide an issue description, the bot should:

1. Parse and structure the bug report
2. Automatically create the Jira ticket immediately using the configured action
3. Confirm ticket creation with the ticket number/link

Actual Behavior

When I provide an issue description, the bot:

1. Parses and structures the bug report correctly
2. Displays the formatted bug report in the chat
3. Does NOT create the Jira ticket
4. Only creates the ticket when I send a second message asking it to do so

Environment

• Platform: Atlassian Rovo (Jira Cloud)
• Bot Configuration: Custom agent with Jira issue creation action enabled
• Action ID: agent_action_jira_issue_create
• Scenario ID: f7371bc8-c21e-4645-95bf-5c98dae05feb

Debug Information

The bot's response metadata shows:

{
"scenario": {
"id": "f7371bc8-c21e-4645-95bf-5c98dae05feb",
"name": "Agvengers Flow",
"actionIds": ["agent_action_jira_issue_create"]
},
"actions": [],
"plugin_invocations": []
}

Notice that "actions": [] is empty on the first attempt, even though the action is configured in the scenario.

Bot Instructions (Relevant Excerpt)

My bot is instructed to:

• "Create a new bug ticket whenever the user mentions an issue"
• "Always output the bug report" with structured fields
• Include specific formatting rules and behavior guidelines

The instructions emphasize immediate ticket creation, but the bot seems to only format the report without triggering the action.

Questions

1. Is there a known issue with action execution requiring explicit user confirmation or follow-up prompts?
2. Do I need to modify my bot's instructions to explicitly call the action programmatically?
3. Is there a configuration setting that controls whether actions auto-execute vs. require manual triggering?

What I've Tried

• Verified the agent_action_jira_issue_create action is enabled in the scenario
• Reviewed bot instructions for clarity around automatic ticket creation
• Checked permissions and action configurations

Any guidance on ensuring the Jira action executes on the first attempt would be greatly appreciated!