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I have set up the Virtual service agent and I have AI Answers enabled.  I am testing and when I go to the portal and type my keyword it shows the knowledge base article.   My problem is...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I need help with automating the update of a parent Epic's status color based on the status colors of its child work items. Here's the logic I want to implement: If all child work items have a stat...

• Question
• automation
• cloud
• cloud-automation
• jira
• jira-automation
• +1 more tag...

Hello, we have 3 projects and 11 users; we would like to set policies such that: 4 users see project 1 5 projects see project 2 1 user sees project 3 How can we do this?

• Question
• cloud
• jira
• jira-cloud

If you're a Jira admin, product owner, or security officer, you've likely asked yourself: “How can I track who did what in Jira without using scripts or custom development?” Jira Cloud doesn’...

• Article
• atlassian
• audit-log
• dashboard
• jira-cloud
• twinit
• +1 more tag...

I'm using the Bitbucket Pipe aws-code-deploy:1.6.0 to upload and deploy a zip artifact to an EC2 instance via AWS Code Deploy. The FOLDER and S3_BUCKET options correctly place the artifact in t...

• Question
• bitbucket
• bitbucket-cloud
• cloud

Hi,   I heve a 2 forms where: Form1 have 3 fields dropdown: actionType {add, delete, change} text: oldValue visible if actionType = delete or change text: newValue visible if&nbs...

• Question
• confiforms
• confluence
• confluence-data-center
• data-center

When we start the roll-out of Rovo, we are wondering if we can control who gets Rovo or which projects Rovo is activated on or is it once Rovo is available it is available to everyone that has a Jira...

• Question
• rovo-atlassian-intelligence

Introduction In Agile development, each sprint aims to deliver a specific set of tasks within a fixed time frame. However, issues jumping between sprints in Jira are a common problem, oft...

• Article

Hello, Two of my Trello boards have been deleted and I don't understand why. (Hackathon and Master Plan NomadEco33). Also, it is not possible to reopen them. Would you happen to have a solutio...

• Question
• trello

During import of CSV file, I try to create Custom filed: On Submit I get this dialog: and on  "Retry", it continue to this: But on import I get error: "Can not construct an Extern...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

some of the users account is not listed on account list in directory users view. We cannot manage them.    

• Question
• cloud
• jira
• jira-cloud

...isplays the dates for upcoming emails, events, and content publication. Here’s what it looks like when the template is used to generate a page (the Calendar isn’t visible in the template and only p...

• Article
• cloud
• confluence
• confluence-cloud

Hello, I have set up the customer portal at our company and when I now want to open a ticket via the Help Center, it says “IT Service Management” at the top of the breadcrumb. Is there any way to hi...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Collecting the right information from customers or team members through Jira Service Management can feel limiting. Native Forms (ProForma) work well for basic needs, but they can struggle when you ne...

• Article
• jira-forms
• jira-service-management
• proforma

Good day to all!  On our website, we use Refined as our support/helpdesk platform to manage customer inquiries. Recently, we’ve noticed an increasing number of support tickets being s...

• Question
• cloud
• forms
• jira-service-management
• jira-service-management-cloud
• refined

Hi everyone! 👋 I'm running into an issue with Confluence and wondering if anyone else has experienced something similar. When accessing a Confluence page as an anonymous user, attempting to export...

• Question
• cloud
• confluence
• confluence-cloud
• pdf-export

A m at leave returned had had her Trello account deactivated. How an this be reactivated? Thanks

• Question
• cloud
• trello
• trello%2ccloud
• trello-cloud

Hi, When I view the differences in the page history, formatted text always displays "Formatting was changed." This applies to every formatted text (e.g., italics). But these texts haven't been chan...

• Question
• cloud
• confluence
• confluence-cloud

When creating an issue/bug we have fields like 'Defect Category' and 'Functional Area' that have a list of dropdown items in which you can select the appropriate item. I'm trying to find out how to ...

• Question
• cloud
• jira
• jira-cloud
• jira-software%2ccloud

With my recent plans i can only have 3 whiteboards in editable mode, can someone guide how i can put old white boards to view only?

• Discussion

My use case: Looking to bulk edit all issues that have a linked issue type of “blocks” to “depends on”. Native Jira functionality does not allow for bulk editing the linkedissuetype field. Only thi...

• Question
• cloud
• jira
• jira-cloud

We are not using the new Intelligence feature. But the "Draft a reply" button interferes with our work. How do vi deactivate it?

• Question
• atlassian-intelligence
• cloud
• jira-service-management
• jira-service-management-cloud

I have csv file for import to Jira project, and I want to create custom field during import and map csv field to that custom field. how?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, in Jira Software Cloud, I've added the Goals field under the card layout menu in the Board Settings to make it visible in the Backlog view (there are 3 additional fields that can be selected f...

• Question
• cloud
• jira
• jira-cloud

Hello, Each time I try to access any of the repositories from my BitBucket workspace on my iPhone, I receive a status issue. Last was "53e55bfb1922449faf74711fc1182ea2"  and I should access su...

• Question
• bitbucket
• bitbucket-cloud
• cloud