How to track inactive users from jira?

[Md_ Abrarul Huda]

Is there a way to track users who have not used Jira for a certain amount of time?

I want to generate an alert or automatically deactivate the users that have not been regularly using Jira.

[Trudy Claspill]

Hello @Md_ Abrarul Huda 

There is not a native method to do this through the UI. It requires use of the APIs or third party apps.

There is a suggestion to add this functionality.

https://jira.atlassian.com/browse/JRACLOUD-2841

Two apps suggested by Google are

https://marketplace.atlassian.com/apps/1231176/user-management-extension-manage-inactive-users

https://marketplace.atlassian.com/apps/1230326/user-management-automation-for-jira-confluence

The following came from Google as a method to solve this using the API. I have not tested it out myself:

1. Retrieve Last Active Dates: Use this endpoint to view the last active timestamp for each user across your product instances. 

admin/v1/orgs/{orgId}/directory/users/{accountId}/last-active-dates

2. Deactivate Users: If a user's last_active date exceeds your organization's specified timeframe, you can script a deactivation call using the Jira Cloud user management API. [4]  

[4] https://developer.atlassian.com/cloud/admin/organization/user-last-active-dates/

[Arkadiusz Wroblewski]

Hello @Md_ Abrarul Huda 

Track this by separating reporting from deactivation. For reporting, go to admin.atlassian.com> Directory> Users > Export users to pull a CSV containing "Last seen in Jira" data.

For deactivation, avoid native Jira Automation, which is built for issues, not account management. Instead, use external scripts via Atlassian Admin APIs, identity provider (SCIM) lifecycle rules, or Marketplace apps. Always include a manual review or notification step first so you don't accidentally cut off critical service accounts or occasional stakeholders.

Best,

Arkadiusz 🤠☀️😎