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Stop billing me

Greg Gillies
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 12, 2026

You are billing me and taking fees for Loom and I dont have Loom, please stop this and refund my money 

Invoice number: IN-007-708-876

1 answer

3 votes
Kris Klima _K15t_
Community Champion
August 12, 2026

Hi @Greg Gillies 

As this is a public forum, we cannot access your Atlassian account check the billing history.

This article explains how to contact Atlassian specifically about Loom account issues: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

As an alternative, here's the link to the Atlassian billing support: https://www.atlassian.com/company/contact/purchasing-licensing#/

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