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  • You no longer have workspaces with this account" after cancelling Business plan, week-old ticket, no

You no longer have workspaces with this account" after cancelling Business plan, week-old ticket, no

Arsalan Gill
Arsalan Gill
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August 5, 2026

Cancelled my Loom Business subscription and lost access to my entire workspace. Now get "You no longer have workspaces with this account" every time I log in.

Tried Sign in with Google, email/password login, password reset, incognito mode, and multiple browsers, same result every time. No workspace switcher available anywhere.

Submitted a support ticket through the billing contact form over a week ago with the exact same details and haven't heard anything back.

This is urgent, my workspace has an active library of business videos I need access to immediately. Any help from the team or anyone who's resolved this would be seriously appreciated.

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Manol Kabadaiev
Manol Kabadaiev
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 7, 2026

Hello @Arsalan Gill ,

This matter has been escalated and you should have already received a reply in your ticket CA-4176466.

Best regards,

Manol

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Amanda Barber
Amanda Barber
Community Champion
August 5, 2026

Hi, @Arsalan Gill - I'd recommend editing your post to remove your email from this public forum. Could you share your ticket info here? I've flagged it for Atlassian support.

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