Unable to Access My Loom Workspace

[Money Merch]

Hello Loom Support Team,

I’m having trouble accessing my Loom account. After signing in, I see the following message:

“You no longer have workspaces with this account.”

I previously had access to a workspace and my recordings, but they are no longer available under this account. I have not intentionally deleted or left the workspace.

Could you please check what happened and help me restore access to my workspace and videos?

The email address associated with my Loom account is: REMOVED

I have attached a screenshot of the error message for reference.

Thank you in advance for your help.

Best regards

[Amanda Barber · Accepted solution]

Hi, @Money Merch -

I think you'll need to chat with support for this issue!

If you can’t access your account to open a ticket, use this no‑login path:

1. Visit our support page: https://www.atlassian.com/company/contact

2. Select “Pricing, billing and licensing.”

3. Continue without logging in.

4. Enter your email.

5. In “How can we help you,” select “Other.”

6. Skip the URL fields if they don’t apply.

7. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.

I'm going to remove your email from the post above since this is a public forum.