How do I restart a trial?

[terra]

I had a trial back in January, but due to unforseen circumstances, I never got to explore Loom. How do I get a restart on the 14 days? None of the emails I have received allow for replies, so I am unsure how to get in touch.

[Arkadiusz Wroblewski · Accepted solution]

Hello @terra 

There is no self-service option to restart an expired Loom trial. Contact Loom Support or https://www.atlassian.com/company/contact/purchasing-licensing#/ , explain your situation. They can manually review your account and grant an exception or extension.

Community members cannot modify account or trial settings.

Sorry that I cannot provide a better answer here, but Atlassian Support is the right place to get this checked and resolved.

I wish you Good luck, and have a great weekend. 🙂

Best,

Arek 🤠