My videos are not available (I´m in correct account).

[Luciana Boscolo Celer]

My videos are not available, and I confirm that I am on the correct account. This videos must to be available... it´s an urgent issue! Please help me.

[Tomislav Tobijas · Accepted solution]

Hi @Luciana Boscolo Celer ,

Most folk here (including myself) are basically end customers like yourself, so we cannot really take a look at this and help.

Still, as you can log in to Loom, I'd advise reaching out to official Atlassian Support via the steps mentioned here: Need help with your Loom account? Here’s how to contact Support 👈

The support team should be able to take a better look at where those videos ended up.

Cheers,
Tobi