I lost my login as we moved to a new domain

Question

I am not able to get a code on my email anymore and it is impossible to get through a support ticket as I don't remember the site URL. How can I get in touch with a support staff?

Amanda Barber · Answer

Hi, @Simon Jeon

If you can’t access your account to open a ticket, use this no‑login path:

Visit our support page: https://www.atlassian.com/company/contact

Select “Pricing, billing and licensing.”

Continue without logging in.

Enter your email.

In “How can we help you,” select “Other.”

Skip the URL fields if they don’t apply.

Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.