Jira

Hi, When a customer creates a ticket, how can they share it with people? After I, as an agent share it, they can see it was shared, but can the customer themselves share it? If yes, how?

• Question
• jira
• jira-service-desk

I accidentally added a due date to an Epic.  When I click on the DUE DATE field, the only option is to select another date.  It is a next-gen project. How do I delete a due date from an Epi...

• Question
• cloud
• jira-core
• jira-core-cloud
• next-gen

We have a customer group that are unable to access our JIRA cloud instance because their system is automatically re-directing them to their own integrated system.  Any ideas for how to get aroun...

• Question
• cloud
• jira-software
• jira-software-cloud

I have a project where I've been asked to add a "we're working on this" comment to any ticket opened by a customer which hasn't been updated in the last hour. Does anybody know how I do this with the...

• Question
• jira-software
• jql

UPDATE: I just realized the ICON is actually showing up on my browser's tab that contains JIRA but not in JIRA itself. ORIGINAL QUESTION: We are using JIRA 7.13.2 and Confluence 6.13.4.  T...

• Question
• icon
• jira-software
• jira-software-server
• server

My controller looks like this @Controller @IgnoreJwt public class MainController { private final StorageService storageService; @Autowired public MainController(StorageService s...

• Question
• jira
• app
• developer
• jira-app-development
• jira-cloud

I want to know if there is a way to use the issuefunction in previoussprints to return issues for multiple projects. We have about 30 teams and many of the jql I have written is using "category = (n...

• Question
• jira

We have swimlanes on our kanban board and I want to filter on them in the control chart. How do I create a quick filter for the control chart?

• Question
• jira
• jira-server
• server

No issues are showing on the Kanban board for the current sprint. I have admin rights (and using Jira Software) but when I try to view Board settings there is no option...just a manage rules option.&...

• Question
• cloud
• jira-software
• jira-software-cloud
• kanban

Background:  our system has both LDAP and JIRA Internal Directory users For the Internal Directory users, we will manually inactivate their user ids for lack of use, but there have been a few t...

• Question
• jira
• jira-server
• server

Running JIRA Software 8.1.0.  Trying to update Universal Plugin Manager to 4.0.4.  Install fails with error message saying "Check logs".   What logs do I need to check?  Wher...

• Question
• jira-software
• jira-software-server
• server
• universal-plugin-manager

Activity stream shows each status change of service desk tickets like this "Jira User" changed the status to Waiting for support on TICKET-1 Ticket Description" Where "Jira User" is my nam...

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

...ssueRenderContext(issue) config.deschHTML = wikiRenderer.render(issue.description, renderContext) return true Script used for email: <p>Dear QA Testers,</p> <p>${issue.summary} (&l...

• Question
• adaptavist
• email
• jira
• jira-server
• scriptrunner
• +1 more tag...

i'm installing jira on centos 7 64bit but after it running, it suddenly close when i access it. can you help me how to track which configuration  did i go wrong? how can i track it, since no err...

• Question
• jira-software
• jira-software-server
• server

Hola quisiera saber como puedo cambien el tipo de incidencia por ejemplo que una solicitud la levantaron como Incidencia pero yo quisiera cambiarla a requerimiento.   Gracias

• Question
• jira
• jira-software

Jira 7.13.2. I have some weird issue in jira. I have almost 500 issues that are not assigned to any issue type. Not sure which issue type for those issues. I would like to either delete all of them ...

• Question
• jira

I am trying to efficiently identify all JIRA dashboards which use the "Shared Ownership for Dashboards" plugin. Unfortunately, the query I typically use to pull back boards which may use certain...

• Question
• jira
• jira-server
• server

Hiya, There is lots of great documentation regarding these concepts, but I would like to inquire as to best practice. We have a fairly small on-prem instance of Jira (7.1.4) and Confluence (5.9.8) ...

• Question
• confluence
• confluence-server
• jira
• jira-server
• server

...orkflowTransitionUtilImpl.class) MutableIssue parent = issue.getParentObject() as MutableIssue if(parent){ passesCondition = true def subTasks = parent.getSubTaskObjects() subTasks.each{if(!(it.getStatus...

• Question
• jira
• jira-server
• script
• scriptrunner
• server

We're fairly new to Jira and are using a NextGen project and have started accumulating a lot of tasks in the 'Done' column of our board.  Is there any way to clean these up?  I did some Goo...

• Question
• jira-software

Hello Jira team, My idea is,  every Jira user can create issue but is not allowed to have other permissions like browse, edit. However a certain group A can edit, comment, transit, process this...

• Question
• jira

We have a self-hosted Jira Software (server) environment. Currently we are looking into possible contenders for a Git environment. Gitea is looks promising, but I wonder how well it can be integrat...

• Question
• git
• jira
• jira-server
• server

I upgraded my JIRA with new 8.1 version. After that, I am not able to see the issue type and priority on board. Can someone please help me with this?  

• Question
• jira
• jira-server
• server

Hi,   I recently join into new team and became admin of the server. I realized that one of the Jira project on our server has different feature than two other project that we have.  &nbs...

• Question
• jira

I have a done column in the sprint but a user with zero admin privileges has a different title and view

• Question
• jira-software