Share Ticket

[Shimshey Rosenberg]

Hi,

When a customer creates a ticket, how can they share it with people?

After I, as an agent share it, they can see it was shared, but can the customer themselves share it? If yes, how?

[Shimshey Rosenberg]

Anyone?

[Martin Ron]

I was able to get this to work. Do you still need help? 

[Aaron Kagan]

@Martin Ron   How did you manage to get it to work?

[Martin Ron]

It was a global permission setting that needed to be turned on for end users to be able to share/request a participant

[Aaron Kagan]

@Martin Ron  Thank you. Which one please ? :-)

I want to do the same thing.

Thank you :-)

[Shimshey Rosenberg]

How would I configure it/enable this setting?

Currently they are unable to share it upon creation, and not after the ticket is created

[Jack Brickey]

if a customer creates a ticket they can share it during creation (if configured) otherwise after created they can share via portal.

[Jack Brickey]

let's keep the replies in a single thread.

How are your share permissions configured? I use Organization so select the first.