Here are some helpful queries, formats, and functions to use in Jira Service Management (JSM). Approvals There are many helpful JQL functions for querying approval data. A function allows the use...
Jira Software Use Cases Here are some helpful queries, formats, and functions to use for software development. Estimation Jira has two built-in estimation methods. Stories often use story point...
Common use cases Here are some single and multi-clause queries I use often. Example JQL Use Assigned to me assignee = currentUser() AND sta...
Sub or Nested Queries A subquery is a nested query or a query that contains a query. For example, create and save the following filter: Filter name: Support Spaces JQL: project in (HE...
You can query for custom fields using their name, their name and type, or their unique ID number. To find the ID of a custom field in Cloud, login to Jira as an application administrator and visit ...
Hi all, i'm trying to merge 2 jira service desks... I managed to move the regular spaces from one jira to another, but i can't seem to move a service desk space. I already tried using Deepc...
Basically, we have just one customer that wants SAML enabled for the portal they use in submitting support tickets to us.
Sometimes you only know a small amount of information, like a keyword or a key phrase. Use a like search to find items containing those words. Like examples Use the tilde (~) symbol to perform a ...
Common user-related standard fields include: Assignee – the user expected to take action. Reporter – a requestor or single point of contact. The reporter can change through an item’s lifecycle. ...
Here are some time and status related examples. Specify time using m for minutes, h for hours, d for days, or w for weeks. 2400 minutes is the same as 40 hours, 5 days, or 1 work week. Use any of t...
Let’s get started with some easy queries that build on each other. Start with one clause, test it to make sure it returns the expected results, than keep adding additional clauses until you get to th...
Introduction Before we get to the JQL snippets, here are some terms and syntax information to know. Definitions Query – a question Example: How many bugs did the Marketing team report this yea...
In a previous article, I showed some screenshots from my Jira Code, Snippet, and Example Library. I use Confluence to store my frequently used JQL queries, automation rule smart values, and other reu...
I was able to create a category for my issue in the list tab using the Category column. In this tab I can sort by Category but when I go to the timeline tab and try to filter by the same categories t...
Hello Community, I have a question related to Atlassian Goals. I am working with a Key Result (KR) that has a duration of 12 weeks. Currently, the KR is in week 8, but the progress updates for week...
I have a question related to Atlassian Goals: Is it possible to retroactively update a Key Result? For example: a KR with a duration of 12 weeks, currently in week 8, where the updates for weeks 5 a...
Hello, I have Epics that are the responsibility of a team, with stories that span across multiple spaces/teams/sprints. When creating the Plan, if I include all of the boards in the scope of work, ...
...utput": { "kind": "text", "content": "{\"content\":[{\"type\":\"text\",\"text\":\"{\\\"error\\\":true,\\\"message\\\":\\\"Input data should be a String\\\"}\"}],\"isError\":true}" } } Do you know if s...
I'm currently working on building out an automation that runs daily to review specific work item types in a specific status. If any are found, I need to add a comment to their linked items that they ...
Hello Community, I am a Jira Cloud admin working with growing projects and users. As the instance scales, I would like to understand the most common performance bottlenecks in large Jira Cloud en...
Hi Sirs, I wanted to share a workflow I built for my engineering team to solve the eternal "Jira Hygiene" problem. The Problem: My developers often forget to update ticket statuses after the Daily...
I´ve done everything I found to be able to change back to a free plan but when I try to reactivate Jira, I get and error page
Hello Community, I am a beginner and currently learning Jira Cloud for my college projects. I want to integrate Jira with GitHub and I have the following questions: What are the steps to integra...
Hi there, My account: marianafarcas.atlassian.net has been deactivated due to inactivity. I have tried to reach out to the different links, following the steps the website is recommentding, but unsu...
I am unable to find an option to create a project in JIRA, everything is under spaces now. Within Space, it asks me to create a Scrum or Kanban board. Is that the right way? I am confused as I am use...
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