Jira Automation “Send web request” returning 403 for external site (works in browser)

[Ethann Collins]

Hi everyone,

I’m trying to use Jira Automation (cloud) with the “Send web request” action to monitor content updates on one of our public sites: https://dbrosmenu.com.

The goal is simple: trigger a rule if the response body changes.

Problem:
When I test the URL in a browser, it loads fine.
But when the automation rule runs, the audit log shows:

HTTP 403 Forbidden

I tested with:

• GET method

• No auth

• Default headers

• Also tried adding a User-Agent header manually

Still getting 403 from Jira side only.

Is this likely:

• Atlassian IP ranges being blocked by the host firewall?

• Missing required headers?

• TLS version mismatch?

• CDN bot protection blocking non-browser agents?

Has anyone successfully used Jira Automation to monitor external public websites without running into bot protection issues?

Would appreciate insight before I start debugging firewall logs.

Thanks.

[Marc -Devoteam-]

Hi @Ethann Collins 

Did you add authorization header within the Web request action, this is needed.

In relation to this, you need to covert your email and token to Base64 encrypterd.

Then add it as Basic <converted base64 key>