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Jira Service Management
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Recently our Jira helpdesk is no longer showing Embedded photos when users add photos to emails and email them to our helpdesk team. Instead we get [Logo Description automatically gen...
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Hello, My clients will each need a project in our internal JIRA system where they can access their tickets in said project. Obviously, I dont want them to have access to see other proj...
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It would be helpful to know how to configure the ticket view of the client portal. Clicking the "Hide Details" button will reveal the priority information. Ideally, I'd like it to be on the right sid...
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We have our JSM cloud locked to only users in our email domain. I have a lot of users who do not have any Atlassian product license, and they cannot login to the JSM Help Center or any i...
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Having a problem (or maybe just lack of understanding). Here are my steps ... Going into my Service Desk project. Select REQUEST TYPES so I can add/edit the files I need ... This happens to be an HR...
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Hello, I would like to send the "Complete Sign-Up" link in a customized email to new customers. Does anyone know how to create the link using a code snippet? Basically the question is how to get t...
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Hello everyone, I would like to ask a question that I have not been able to find an answer to by browsing the internet or active community posts. I would like to know if people have already managed...
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Is there a way to search through all ScriptRunner scripts to see if they contain a string value? I've noticed that a previous developer hard-coded field values in some scripts. I need a way ...
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Hello, Some of our issue types are no longer being used. To reduce the total list of options in the creation screen I'd like to hide them. I tried removing them from the Issue Type sche...
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In the incident creation screen that the Agent has fields that do not appear in the Customers portal
On the creation screen of Issues of incident type that the Agent sees, not all the fields configured for this view are visible, but they are displayed when they are enabled for the portal where the C...
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In the Create step of a Subtask's Workflow we have a Validator that checks the status of the parent issues: "The parent issue of current issue must be in one of the following statuses: Commerci...
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We have close to 100 automation rules and I need to turn off the "Send Notifications" function in just about all of them. Is there a method that can do that or do I need to Go into each and every ...
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Hello, how can I stop a notification from being sent to the Customer when an Agent clones an issue into a new JIRA task ? There is no option for "Issue cloned" in the Notification scheme. Thank yo...
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Olá, Estou com uma dúvida sobre a tradução dos campos do widget do Jira. Esses campos estão com algumas palavras em inglês, mas eu não achei onde traduz elas. O projeto já está com a língua padrão...
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HI, How can I Make custom or system fields mandatory in certain phases in the workflow for example when user open issue I don't want to add all fields in the issue create screen but after cre...
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What can we do if we are affected by the security vulnerability (CVE 2022 26135) but have not renewe
Due to the security vulnerability, we were advised to download version 5 for Jira Service Desk (Service Management). However, since we have not renewed the contract or licenses, we would like to know...
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Was the 'Assign to Me' link that typically sits under the Assignee field removed?
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Hey guys, i'm looking toi implement JQL from this document for a project: https://community.atlassian.com/t5/Jira-questions/JQL-How-to-get-status-in-certain-status-for-more-than-x-weeks/q...
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Hi Team, I am trying to solve one of the problem related with SLA using Scriptrunner or we need separate add-on or app for JSM. So we do have Time to Response and Time To Resolve SLA configured alr...
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I am setting up the "AWS Service Catalog Connector for Jira Service Desk" when I enter credentials for the connecting AWS user I get an failed connect status. Does this connect status mean no connec...
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Reporter is notified by Jira every time once there is a comment added to jira done by e-mail. Is there any option to make this type of comments to be internal note not visible to customer? We adde...
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Hi Team, I have created a custom field(select list) with name "Testing" but did not add description while creating the custom field. custom field was working perfectly. Now, I tried to add t...
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I would like to escalate a incident to a operation group since I do not know who are working at that timing. However, I can see only people's name in escalation targets. How can I escalate iss...
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Hi all, Is it possible to serve up a video on the request page where a customer is raising a support issue? We have some resolutions for customers to fix their own issue if they watch a vid...
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I have a situation like this I can't export ticket from jira. When i click export it only show up like this Please help !!!
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Atlassian Community Events
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| 12 | |
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| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |